Profile Title
Customer Service Specialist
In Cavite, PhilippinesAbout Me
Expert in Customer Service | Data Entry | Appointment Setter
I am a freelancer by profession. I’m here to make your life easier and your tasks more manageable. My primary goal is to reduce your workload, allowing you to focus on essential responsibilities.
✧ 3 years as a Customer Support Specialist
✧ 2 years as an Appointment Setter/Scheduler
Field of Expertise:
✧ Salesforce
✧ Google Workspace
✧ Microsoft Office Suite
✧ Canva
✧ Capcut
Let's work together to streamline your workflow, boost productivity, and achieve your goals. With me as your virtual assistant, you can focus on what matters most while I take care of the rest.
If you're interested in working together, please contact me!
Experience
TTEC- December 15, 2023 - February 16, 2024
Chat TSR Associate I
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Prioritize and manage several open issues at one time
TASKUS, INC.- April 10, 2023 - November 16, 2023
Customer Service Representative
- Engage with customers in a friendly and professional manner to address their questions and concerns.
TASKUS, INC.- August 15 2019 - April 09, 2023
Appointment Setter
- Conduct outbound calls with customers in a friendly and professional manner to schedule appointments
- Efficiently schedule and manage appointments for a Logistics company via cold calling.
IQOR PHILS August 27, 2018 - July 24, 2019
Customer Service Representative
- Assist customer with billing-related inquiries, and providing necessary information to facilitate seamless payment processing.
TECHMAHINDRA CEBU August 22, 2017 - August 2, 2018
Customer Associate Support
- Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction
SKILLS
- Email Management
- Customer Services
- Data Entry
- Communication
- (Verbal and Written)
- Problem-solving
- Time Management
- Organizational
TOOLS & CRM
- Slack
- Social Media Apps (FB,
- Insta, Twitter, LinkedIn,
- Tiktok)
- Zoom
- Calendly & Google
- Calendar
- Google Apps
- MS Office Tools
- Canva
- Salesforce
- Capcut
Service Calendar
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X
This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.
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