My name is Helen and I have five years of experience in real estate documentation, transaction management, executive assistance, social media management, creating newsletters, lead management, basic video editing in Canva and Capcut, database management, and CRM Management.

My skills include:
Transaction Management
Social Media Management
Lead Management
Project Management
Database Management
Social Media Engagement
Basic Website Management
CRM Management

WORK EXPERIENCE

Broker: eXp Realty State: New Jersey

Position: Real Estate Executive Assistant: August 2022 - July 26, 2024

• Drafting offers, listings, and addendums (Dotloop)
• Communicating with attorneys/titles to ensure a smooth transaction Using Slack for communicating with teams
• Updating database for client contacts with status, hashtags, and contact number (FollowUpBoss)
• Using project management to track sales (SISU, Monday.com) Data entry for Zillow leads (Pick Up Rate, CSAT, etc) Updating leads for the team weekly (Opcity, Ojo, Rise) Communicating with EXP broker for Skyslope Support
• Coordinating with attorneys and title companies making sure to be on top of closing dates and pipeline
• Getting utility information from the seller/listing agent to send to buyers Working with referral agreements and other paperwork needed

Broker: eXp Realty State: Maine

Position: Real Estate Executive Assistant Feb 2021-May 2022

• Making offers, addendums and listings (Skyslope, Zipforms) Inputting information in the MLS for Active Listings (FlexMLS) Uploading documents in the system until closing
• Making sure to contact title companies before closing to ensure smooth transaction Updating contacts in the CRM (Sierra Interactive)
• Setting up escrow deposit for the buyer (Escrow App)
• Searching for title companies that we can work with for every transaction Following up with agents for missing signatures
• Researching deed (County website)

Company: My Desk Virtual Office Location: Office Based

Position: Real Estate Executive Assistant (On-site); Aug 2019-Dec 2020

• Assisting realtors for their admin tasks Website management and posting events
• Social media management for scheduling in Social Media such as facebook, Instagram
• Administrative tasks for spreadsheet, calendar management and project management
• Lead management with cold calling leads Skip Tracing Leads for expired and FSBOS Created Video ads using Animoto.com

Company: SITEL Account: Alight Solutions

Position: Health Customer Care Representative:Aug 2018 - Aug 2019

• Assist employees with understanding and selecting appropriate healthcare benefits, guiding them through the enrollment process.
• Provide timely and accurate responses to inquiries regarding healthcare plans, coverage options, and eligibility criteria.
• Resolve any issues or concerns related to benefits enrollment, ensuring a smooth and positive experience for all employees.

SKILLS

• Transaction Coordinator Social Media Management Appointment Setter
• Email Management
• Basic Website Management Lead Generation
• Lead Management Database Management Data Entry
• Skip Tracing Basic Cold Calling
• Calendar Management

EDUCATION

GRADUATE SCHOOL-2019-2024

Baguio Central University

Masters Degree in Public Administration

COLLEGE-2015-2019

University of baguio Bachelor of Arts in music

TRAINING AND CERTIFICATES

• SOCIAL MEDIA MANAGEMENT COURSE EXECUTIVE ASSISTANT COURSE GENERAL VIRTUAL ASSISTANT COURSE BASIC WORDPRESS COURSE
• MEDICAL VA COURSE

SOFTWARE USED

• Skyslope Dotloop Open to close Zipforms Transactly Broker Sumo BrokerMINT KvCore Google Drive
• Google Sheets Google Documents
• Facebook Creator Studio Canva
• Zoiper Salesforce Shift
• Zillow premium Ring central Mailchimp WordPress Appy Pie Jotform Quickbooks Buffer
• Google voice Sierra Interactive SISU
• Command ChatGPT
• Follow-up Boss Asana
• Fiverr HootSuite Trello Google voice Vortex
• MLS
• Snapseed Whatsapp BreakthroughBroker Flex MLS
• Paragon MLS Form simplicity Placester Royaltie Craigslist Ylopo
• Firepoint Credit Repair Slack BombBomb Slack
• Grum
• KW Command Brivity GoHighLevel Flodesk Capcut HeyGen