A results-oriented Operations and Sales Manager with experience in marketing, management, and leadership roles. Led and supported the day-to-day operations of one of the top commercial industries in the Philippines. Expertise in leading teams to improve overall performance, customer service, and forging partnerships with internal and external clients. Bringing forth an excellent track record of leading and collaborating with different teams to achieve revenue goals and develop strategies to improve the sales cycle of the company.

KEY COMPETENCIES

• Customer Service
• Communication
• Client Relationships
• Financial Reporting and Analysis
• Operations Management
• Business Development
• Team Leadership
• Strategic Planning
• Client Negotiations

PROFESSIONAL EXPERIENCE

KULTURA STORE INC.
Operations and Sales Manager
2020 - Present

• Lead nation-wide daily operations and reaching the targeted sales every year.
• Spearheaded the sales and implementation of improved monthly planning to promote employee retention and organizational success.
• Managed inventory control, cash control, and store opening and closing procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Guided employees successfully in a fast-paced environment through proactive communication and positive feedback.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
• Developed and maintained relationships with customers (Foreign diplomats, politicians, business tycoons, etc.) and suppliers through account development.
• Rotated merchandise and displays to feature new products and promotions.
• Promoted team collaboration, performance, and efficiency by fostering a healthy environment focused on mutual success.
• Coached sales associates in product specifications, sales incentives, and selling techniques.
• Maximized sales and minimized shrinkage through proper planning.

KULTURA STORE INC.
Operations Supervisor
2015 - 2020

• Assisted daily operations, achieving growth of 100% in five years.
• Hired a new application consultant to help improve team capabilities.

CERTIFICATES

• SM Sustainability School – Promotes the employee's ability to adapt and learn in a working environment.
• Leadership: 7 Habits of Highly Effective People – Promotes effective leadership to achieve organizational success.
• Management: RA Management Program – Promotes effective organizational management to achieve targeted goals.
• Leadership: How to Make Strategic Thinking a Habit – Developing a mindset that enhances effective leadership.
• Management: Strategic Communication for Leaders – Developing an effective communication style for leaders.
• Leadership: Leading with Kindness and Strength – Promotes leadership through positive relationships with the team.
• Business Development: Communication and Negotiation – Learning effective negotiation and communication styles for organizational advantage.
• Leadership: Balance Scorecard and Key Performance Indicator – Ensuring a healthy and just performance evaluation of team members.
• Management: Preparing for Successful Communication – Promotes effective communication to ensure efficient performance.

EDUCATION

Bachelor of Science: Industrial Engineering
Specialization: Manufacturing Technology
National College of Science and Technology - Dasmarinas City, Cavite