I’ve been working as a Virtual Assistant since 2017, supporting e-commerce businesses and real estate professionals. I started my career as a Customer Service Representative in a call center in the Philippines (2016-2017), where I learned the ins and outs of customer care and communication. From there, I transitioned to remote work, diving into tasks like answering client inquiries through phone, email and live chat, fulfilling orders, processing refunds, handling disputes, managing calendars, leading teams, and handling QA analysis.With years of experience in both the e-commerce and real estate worlds, I’ve become skilled at juggling multiple responsibilities while staying focused on delivering great results. I love helping businesses streamline their processes and provide excellent service to their clients. I’m all about making things run smoothly, staying organized, and being a reliable support system for the teams I work with.

Skills

• Customer Service
• Social Media Management Lead & Team Management
• Admin Support Google Suite
• Product Listing
   

WORK EXPERIENCE

(2023-2024)
Plant Addicts
Customer Service Representative (FULL TIME)

(2023-2024)
Keller Williams Realty
Virtual Assistant to a realtor (FULL TIME)

(2023)
The eCom Goodlife
Virtual Assistant (FULL TIME)

(2021-2023)
JOHNSONS BERKSHIRE SOLUTIONS INC
Senior Quality Assurance Analyst (FULL TIME)

(2018-2022)
PRODUCT IMPORTS LTD.
Executive Virtual Assistant (FULL TIME)

(2017-2020)
STORM MEDIA LTD.
Virtual Assistant - CSR (FULL TIME)