As an experienced professional,  I specialize in providing high-quality Virtual Receptionist, Administrative Assistant, Customer Service Representative (CSR), and Social Media Management (SMM) services. With 3years of experience, I excel in managing communication, streamlining administrative tasks, enhancing customer satisfaction, and growing your online presence.

 My goal is to help your business run smoothly and efficiently, allowing you to focus on what matters most. 
Let’s work together to achieve your business goals! 

EXPERTISE

• Customer Support

• Email Management

• Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides

• CRM

• MS Office (Word, Excel, PowerPoint, Outlook)

• Executive Support

• Invoicing

• QuickBooks

• Outlook

• Google Workspace

• Service M8

• Square

• Zoho

• ClickUp

WORK EXPERIENCE

MD at Home

Clinical Intake (September 2024 – January 2025)

• Check patients' charts.

• Cancel, schedule, and remind patients of appointments.

• Answer and direct incoming calls, providing accurate information or routing calls to appropriate departments.

• Address patient inquiries, complaints, and concerns professionally.

Swift Realty

Executive Assistant (January 2023 - August 2024)

• Answer inbound calls.

• Respond to emails from guests.

• Manage calendars.

• Assist with guest check-in & check-out.

• Process payments.

• Input leads into CRM.

• Update online websites.

Arbol Roble Landscaping

General Virtual Assistant (January 2022 - October 2022)

• Handle inbound & outbound calls.

• Manage appointment schedules & calendars.

• Find leads.

• Handle payments and estimates.

Ibex Global

Customer Service Representative (November 2020 - September 2021)

RealPage Inc.

Documents Administrator (September 2021 - January 2022)

CERTIFICATES

• Virtual Assistant

• Bookkeeping