Profile Title
Virtual Assistant
In Romblon, PhilippinesAbout Me
To provide efficient, organized, and proactive administrative support by leveraging strong communication skills and technical expertise, aiming to enhance productivity and streamline operations for clients.
WORK EXPERIENCE
Travel Virtual Assistant
Private Local Client
(March 2023 - February 2024)
Technical Support Advisor
Majorel Clark
(July 2021 - January 2023)
Customer Service Representative
AT&T VXI Clark
(May 2019 - January 2021)
RELEVANT SKILLS
- Advance Communication skills (Writing, Speaking ni English and Filipino)
- Intermediate knowledge ni Microsoft Tools (Microsoft Word, Excel, etc,)
- Advance knowledge ni Personal computer setup and installation as wel as various
- Peripherals, Data Entry, and File Updating.
- Advance knowledge in editing photos and videos (Canva, Kinemaster, etc,.)
- Intermediate knowledge ni navigating several tools such as CRM, Rio, Telegence, Clarify, Opus, LMI, etc.,
- Advance knowledge in using Microsoft computers and Mac.
- Knowledge of social media and online marketing
- Customer service and problem-solving skills.
- Proficiency in relevant software and tools
- Time management and organization skills
- Adaptability and flexibility to changing situations
EDUCATIONAL HISTORY
Pampanga State Agricultural University
(June 2017 - April 2019)
Andres M. Luciano Highschool
(June 2013 - April 2017)
Service Calendar
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This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.
Involved Categories
Promoted Services
Attachments
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Resume Meryl Montero CV 2024.pdf
Current Work
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Work History And Reviews
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Other Experiences
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Administrative Virtual Assistant
• Responsible for answering client’s inquiries about their preferred destination using Meta Business Suite and Gmail. • Responsible for doing follow up to clients daily. • Responsible for endorsing clients to the Booking Officers for finalizing their travel • Responsible for organizing and checking the correct labels on email and Meta. • Responsible for compiling FAQs using Trello. • Responsible for editing slides using Canva for training purposes • Became a trainer for newbies and managed their tasks.
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Technical Support Advisor
• Responsible for troubleshooting the product either hardware or software concerns. Also, runs a diagnostic test on the device to check the details of the issue. • Responsible for providing the best service for the costumer's satisfaction. • Responsible for handling costumer's subscriptions and purchases • Processing Refund, explaining charges, referring to the Developer, and troubleshooting the account. • Responsible for speaking or chatting in English fluently to further guide and assist the costumer efficiently.
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Customer Service Representative
• Maintaining up-to-date knowledge about the products and services. • Responding to costumer queries about the product services, equipment, promotions, roaming, and billings. • Enhanced costumer retention and satisfaction by providing outstanding and prompt costumer service. • Taking costumer calls and complete service orders • Understanding costumer needs and recommend appropriate products and rate plans. Developing innovative ways to sell products and services Handling requests for payments, activations, upgrades and other services. Handling large volume of calls efficiently.
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