A skilled Executive Assistant with a background in Computer Engineering, offering over a decade of experience in providing high-level administrative support. I have a strong track record of managing executive calendars, coordinating communications, and streamlining operations for CEOs and executives across multiple industries. My expertise includes handling purchase orders, preparing reports, managing CRM databases, and assisting in recruitment and onboarding processes.

With a solid technical foundation and proficiency in tools like Microsoft Office, Google Suite, and various CRM systems, I excel at enhancing workflow efficiency and maintaining organization in dynamic environments​.

Work Experience

Executive Assistant to the CEO- Virrod Inc., Ashex Logistics, & TigerTek Sports

Sep 2019 - Present (5 years 1 month)

• Act as the company CEO’s point of contact with executive members, employees, clients, and other external partners.
• Liaise with our partners, vendors, and suppliers, to maintain a good relationship with our company. Can make low to mid-level decisions on behalf of the CEO.
• Purchase order processing
• Managing the CEO’s calendars and setting up meetings. Manage information flow in a timely and accurate manner.
• Format information for internal and external communication – memos, emails, presentations, and reports.
• Make travel and accommodation arrangements. Take minutes of the meeting.
• Prepare weekly, monthly, or quarterly reports. Organize and maintain the office filing system.
• Partaking in recruitment, sourcing talents for the company, and conducting initial interviews with applicants.
• Facilitate new employee orientation, onboarding, and training.

 Quality Assurance Analyst iResponse Business Solutions Inc. Apr 2019 - Aug 2019 (5 months)

• Listen to recorded calls from inbound customer service representatives and score accordingly using the campaign’s implemented, scoring mechanics.
• Provide coaching logs on every call reviewed and identify individuals that needed coaching. Do weekly data reporting on CSRs handled and provide an overall scorecard
• Attend daily meetings/huddles/calibration to ensure adherence to the guidelines implemented by the campaign.

 Virtual Executive Assistant- Arma Insurance Brokers

Sep 2016 - Jan 2019 (2 years 5 months) Process insurance quotes

• Manage files in electronic forms using applications such as Dropbox and Google Docs. Handle database building duties such as updating email or contact lists
• Manage the client's social media accounts on Facebook, Twitter, YouTube, and LinkedIn. Create and design marketing ads and videos in line with the client's business.
• Research companies, businesses, entities, and individuals in Australia that could be potential clients. Send cold emails to potential clients.

Virtual Assistant - Various Clients- Vanilla Networks

Aug 2013 - Mar 2016 (2 years 8 months) Data Entry

• Data mining
• Customer care service Technical Support Email support
• Order processing Quality Assurance calls
• manage Social media accounts like Facebook, Pinterest, Twitter, and LinkedIn Photo Editing
• WordPress content management

Customer service - Email/Chat/Backend support- Stream Global Services

Oct 2010 - Apr 2013 (2 years 7 months)

• Provided exemplary customer service through chat and email, addressing inquiries and issues for Xbox users, demonstrating strong communication and problem-solving skills.
• Monitored and managed cases related to Microsoft Xbox accounts or gamer tags, showcasing proficiency in technology and attention to detail.
• Coordinated the issuance and dispatch of repair tickets for Xbox consoles and accessories, and adeptly handled escalations, providing tier 2 support and ensuring high levels of user satisfaction.

Real Estate Virtual Assistant REVA GO

Feb 2016 - Apr 2016 (3 months) Listings curation

• CSR through live chat and email Booking/Cancellation processing Payment processing (Stripe) Landlord/Agent/Contractor Coordination

Level 3 Technical Support Supervisor (HP Printers)- Teletech Cebu

Oct 2007 - Jan 2010 (2 years 4 months)

• Enhanced Tier 3 support efficiency, reducing average resolution time by providing expert technical knowledge and support to frontline agents during escalated customer cases.
• Elevated customer satisfaction rates by through personalized coaching and performance evaluation of frontline agents, ensuring high-quality call handling.
• Spearheaded the development of weekly performance reports, contributing to an improvement in team productivity, and actively participated in strategic monthly meetings with leadership and operations teams.

Online Companion/Motivator- Upwork

Apr 2016 - Apr 2016 (1 month) Tracking client’s daily activities

• Motivate client to perform scheduled task and prevent him from procrastinating Be his online companion doing small talks and conversation

Education

Cebu Institute of Technology University

Bachelor of Science, Computer Engineering

Licenses & Certifications

•  Digital Marketing Foundations - LinkedIn for Learning - LMSAFP account 1d2a38a076de9f71900f56e459eca118c4cf005a71b405dfc55fd4d30dbe55cc
•  Investing in Human Skills in the Age of AI - LinkedIn for Learning - LMSAFP account 0a035589ef96e2bfaf26269278fa4576e520316e0e9a4e4d0576ea31446656d9
•  Basic Wordpress Course - VirtualWork PH 3340368
•  General Virtual Assistant Course - VirtualWork PH 3340368
•  Virtual Executive Assistant Course - VirtualWork PH 3340368
•  Social Media Management OJT Program - VirtualWork PH 3340368

Skills

• Excellent spoken and written communication skills  
• The ability to work under pressure and proiritize tasks
• The ability to follow instructions and deliver results in a timely manner
• Fast learner and keen on learning 
• Appointment setting, booking, calendar scheduling
• Email correspondence
• Capable of photo and video editing
• Content creation
•  Proficient in MS Office and Google apps
•  Social media savvy