IT Support and Networking. To develop a career in the IT field as a system/network engineer with the best utilization of my theoretical and practical knowledge with challenges and innovation to pursue a long-term successful career in a professional environment as an efficient part of the organization through my own aptitude and hard work.

WORK EXPERIENCES 

IT Executive, at BZM Graphics - Nov 01, 2021 – Oct 31, 2022

Duties/Responsibilities:

• Ensure stable and reliable ISP network services.
• Prepare, Install, Configure & Setup and also provide extensive support to PC, workstation, Laptop, UPS, Printer, multifunctional printer, related Hardware and software issues instantly.
• Day-to-day network performance monitoring.
• Installation of network hardware and software.
• Provide 1st and 2nd line support to all employees.
• Managing new users, password management, security, backups
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• LAN/WANand network security for overall networks and wireless communication & protocols.
• Performs full supervision of technical staff
• Repairing equipment and replacing parts, checking computer equipment for electrical safety.
• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancement
• Desktop & Network support with attendance system support, CCTV, Web meeting, conference meeting support

Assistant Network Engineer, Alo Communication Ltd. (Dour Broadband)-March 05,2023

Duties/Responsibilities:                                                                        

• Wireless router configure and troubleshoot
• Client Support for internet Issues (remotely and physically)
• Link Handover
• Mikrotik Router and OLT Configure and observe (Secondary)
• Troubleshoot Optical Fiber Issues
• IT Inventory and Sheet maintain

INTERPERSONAL SKILL

• Impactful negotiation skills with Empathy Listening and people management with
• Accurate time management and intelligent prioritization of workloads under pressure.
• Multi- tasker and Self-confident with a strong workethic.
• Innovative, proactive, analytical thinking and problem solving
• Can work with a team and have a good adaptation power with a team.

COMPUTER SKILLS

• Configuring Advanced Windows Server 2016 Services
• Core Solutions of Microsoft Exchange Server 2016
• Red Hat Enterprise Linux System Administration I
• Red Hat Enterprise Linux System Administration II
• Red Hat Enterprise Linux System Administration III

LANGUAGE SKILLS

• Bengali - Native and bilingual proficiency.
• English - Professional work proficiency.