Do you have a lot on your plate everyday, feeling overwhelmed by your administrative tasks and leaving you little time for personal matters? If so, I can help. I’m Set from the Philippines, and I've spent the last 9 years in the outsourcing industry, focusing on administrative support, customer service, sales, and technical assistance.

My experience includes freelancing for a construction company, where I develop skills in scheduling, communication, and proactive problem-solving. I effectively coordinated service calls, ensuring timely dispatch of project manager and contractor based on their skills and locations. Let’s tackle your workload together. My ability to prioritize tasks and handle multiple responsibilities simultaneously has consistently resulted in improved operational efficiency and customer satisfaction. I have experience in CRM like Monday.com, House Call Pro, BuilderTrend, Scheduler, MyAnt and PipeDrive.

EMPLOYMENT HISTORY

Customer Support & Administrative Assistant

General Contractor, Austin Texas (Remote) — Mar 2021 - Jun 2024

• Manage email and calendar, ensuring no tasks are overlooked, enhancing organizational efficiency. Verify bill accuracy for personal accounts, ensuring financial integrity and preventing discrepancies. Research and select insurance providers, optimizing coverage and cost-effectiveness.
• Serve as first contact, scheduling appointments, inspections, and obtaining permits promptly. Organize files for easy access, improving information retrieval and workflow efficiency.
• Acting as Virtual Office Manager ,overlook to the team if their task is being completed Search for whatever my client needed
• Replying for all the leads inquiry, replying to all reviews, managing google business profile
• Executive Assistant & Property Manager

Rental Property, San Antonio Texas (Remote) — Dec 2022 - Mar 2024

• Handled confidential and sensitive information with discretion and tact. Pulling out permits
• Scheduling inspections
• Checking insurance for each property
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Streamlined property management processes, reducing tenant complaint resolution time and
• enhancing overall operational efficiency.
• Meticulously managed permit acquisition, inspection scheduling, and insurance verification, ensuring full compliance across all properties.

Customer Support & Sales Representative

Concentrix, Phoenix — Jul 2019 - Jan 2021

• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
• Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
• Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
• Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.

Dispatch & Back Office Assistant

Alorica — Jan 2016 - Jan 2019

• Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
• Reduced machine downtime by performing regular maintenance and troubleshooting issues promptly. Troubleshot press malfunctions and schedule a technician if necessary repairs to restore functionality.
• Advised clients on proper home-care.

SKILLS

• Critical thinking
• Problem solving
• Time management
• Customer service
• Organization
• Attention to Detail
• Project Management
• Sales
• Multitasking
• Client Relationship
• Problem Identification
• Interpersonal Skills