Profile Title

Customer Service Specialist

In Metro Manila, Philippines

About Me

Assistance and advice provided by a company to those people who buy or use its products or services.
 

Results-driven professional seeking a challenging role to leverage Customer Servce skill in Freelancing, aiming to contribute value, drive innovation, and achieve mutual growth within a dynamic company.

 

 

Work Experience

 

Teleperformance August 2021 - May 2022

Customer service representative in Healthcare account

  • Providing assistance to patients regarding on their monthly supplies
  • Assisting patients for validating their healthcare notes like claims and authorization

 

Telus International Philippines August 2022 - April 2023

Case Manager

  • Assisting guest and host regarding on their reservation like their check in details, Identification, etc.
  • Helping member to their cancellation, refunds and payouts

 

Everise Philippines

September 2023 - August 2024

Customer Support on Healthcare Insurance

  • Giving assistance to member for their premium payments and re-enrolling on their plan
  • Helping them to check their healthcare notes

 

Skills

  • Customer Service
  • Microsoft Office
  • English proficiency in Oral and written Problem-solving

Service Calendar
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X This calendar shows your working hours available for booking by employers. When you create a promoted service, it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request. This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.

Involved Categories

Attachments

  • ABCDDD Resume Shaina

Current Work

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Work History And Reviews

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