Willing to do any tasks and follow instructions carefully. 

Offering four years of customer-focused & sales professional skills with an excellent and in-depth understanding of marketing dynamics, meeting customer expectations, and needs. Demonstrated an art of strategizing on how to meet revenue targets with excellent communication skills and critical thinking.

EXPERTISE

• CRM tools (Zendesk, Qualtrics, Genesys, Workhub, Gorilla Desk, RingCentral)

• Communication Skills

• Admin Tasks

• Selling

• Critical Thinking

• Leadership

EXPERIENCE

E.A.R.S Appliance Rescue LLC. | 2023-2024
Dispatch, Leads Coordinator for Property Managements (Remote)

• Appointment setting, making outbound calls for property management.

• Answering emails mixed with data entry.

• Providing customer service through inbound calls, explaining standard procedures, and ensuring customer satisfaction.

Teleperformance | 2022-2023
Customer Service Representative (Tier 1) - Voice (Onsite)

• Retention customer service, discussing billing mixed with technical support for SiriusXM (US-based satellite radio service) and Consolidated Communications/Fidium (US-based internet service provider).

• Processing refunds and elevating customer experience.

Alorica Teleservices | 2021-2022
Loyalty Customer Representative (Tier 3) - Voice (Onsite)

• Retention customer service representative, managing resistance and overcoming objections.

• Handling inbound and outbound calls with a mix of sales and technical support service for Verizon (US-based telecommunication service).

• Processing refunds and ensuring customer satisfaction.

• Dreams Inc. | 2020-2021

  • Answering customer inquiries, processing refunds, tracking orders, and managing inventories using Shopify.

EDUCATION

• University of the East - Caloocan

  • College of Fine Arts and Architecture, Major in Visual Communication - 2nd Year

• University of the East - Caloocan

  • Arts and Design Track - Studying Arts, Majority in Visual Arts Perspective

• Ernesto Rondon High School

  • 4 Years in High School with Specialized Subjects Focused in ICT

LANGUAGES

• Tagalog

• English