Hello! Providing the best customer service has been ingrained in me. I have always believed that maintaining great relationships with my customers is key to a successful business. I am also meticulous with my work and I ensure that every piece of data is correctly documented. Consistency is also one of my best traits since I love to compete mainly with myself. I always strive to be better compared to how I did my work the previous day.

WORK EXPERIENCE
Upwork – Customer Service Representative
July 2023 – September 2024

• Guide customers in completing their loan application.
• Answer customers’ questions about the loan.
• Ending each interaction with satisfied customers is key and I achieve it all the time.

Wells Fargo
November 2017 – April 2023

• Senior Escalations Representative (July 2020 – April 2023) – assist WF Mortgage customers with their disputes regarding their credit scores.
• Technical Service Specialist (June 2019 – June 2020) – Guide WF employees on their access to various company tools and assist with procurement of IT products. Also assist WF employees with setting up their company provided phones.
• Online Customer Service (November 2017 – May 2019) – Help WF customers with their online banking concerns; most common issues are unable to login, navigation of the WF website,discuss transactions found online. Also help WF customers with basic phone banking needs.

Ingram Micro – Technical Support Specialist 1
November 2011 – March 2017

• Receive inbound calls, also includes email requests, from resellers in the US and Canada to provide solutions to their IT product requests.
• Provided excellent customer service along with efficiency and accuracy.
• Ask the right probing questions such as what the product is going to be used for, to get the correct solution.

Convergys – Technical Support Representative
July 2007 – April 2008

• Provide basic troubleshooting for customers’ Internet connection issues.
• Guide customers in setting up their email clients.
• Efficiency in each and every interaction and achieve high customer satisfaction.

PROFESSIONAL SKILLS

• High customer satisfaction scores
• Efficiency and accuracy in every customer interaction
• Willingness to learn and being open to any feedback
• Welcomes change in a positive light
• Keen attention to detail that leads to solutions

SOFTWARE EXPERIENCE

• Salesforce
• Microsoft 365
• Google Suite
• RingCentral
• Slack