I have handle a Property Management account as an Assistant Property Manager for more than 3 years, wherein I was able to be part of the maintenance team, leasing, HOA, utilities and collections.

EDUCATIONAL BACKGROUND

Carlos Hilado Memorial State College

• Bachelor of Science in Information System (S.Y. 2021-2022)

AMA Computer College

• High School (S.Y. 2017-2018)

Concepcion Elementary School

• Elementary (S.Y. 2011-2012)

SEMINARS ATTENDED

• Property Management USA Style

• Productivity and Quality Improvement Approaches in the Public Sector Webinar Series

• IT Management in a BPO Industry

• Understanding and Doing Research

• Spider, Bots, and Web Crawlers

• Basic Android Development

• 2D Game Development

• Career Opportunities in Game Development and Animation

• Career Opportunities in the Healthcare Information Management Services Sector

PROFILE

• Computer Literate in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Proficient in Salesforce, RentCafe, SouthData, Yardi, and RingCentral Application

• Capable in Video Editing and Photography

• Ability to handle stress

• Detail-oriented and resourceful in completing projects with the ability to multitask and meet deadlines

• Able to create supportive and harmonious relationships among co-workers and members from different backgrounds

ACHIEVEMENTS

• National Certificate Assessment (TESDA)

  • Dona Montserrat Lopez Memorial High School (April 5, 2016)

WORK EXPERIENCE

Remotasks (Freelancer)

Bacolod City (July 2021 - January 2022)

Global Strategic Business Process Solutions Inc. (February 2022 – March 2025)

Back-office Associate / Client Support Specialist (Assigned to a Property Management Account - Assistant Property Manager)

Maintenance Coordinator

• Provide daily support to the Maintenance Coordinators and Regional Managers.

• Coordinate with Property Management regarding unit availability and maintenance issues.

• Assist with work order processing and closing.

• Provide accurate information to internal and external customers professionally.

• Gather photos, videos, and deions of tenant-reported issues and arrange timely repairs with vendors.

Leasing Coordinator

• Handle sending notices to tenants (Lease Renewal Offer).

• Send email blasts to tenants (Reminder Policy).

• Lease renewal calls and tenant follow-ups.

• Serve as the primary contact for tenant inquiries, responding via email and text messages.

• Handle tenant emergencies, move-ins/move-outs, and evictions.

• Conduct tenant verification processes, including background checks, credit assessments, and rental history reviews.

Financial Management

• Pull up collection reports.

• Perform collection calls/emails (ensuring timely payments, sending reminders, and following up on late payments).

• Work closely with tenants and Property Management to resolve outstanding payments.

• Conduct rent roll audits to verify tenant payments and identify discrepancies for resolution.

Utility Coordinator

• Provide utility coordination and oversight for projects.

• Assist with starting, disconnecting, and payments of utility services.

• Coordinate with Property Management regarding unit availability.

• Assist tenants with any utility-related questions and concerns.

HOA Coordinator

• Handle HOA registration and related matters.

• Update HOA database as needed.

• Communicate with residents and HOAs daily.

• Develop a strong working relationship with HOAs and residents.

• Respond promptly to HOA-related requests from internal and external parties.

• Assist with HOA accounting, enforcement, and general business functions.

• Maintain knowledge of state, local, and HOA statutes, policies, and procedures.