With over five years of multifaceted professional experience across various industries, I have established myself as a versatile and reliable Customer Support Specialist. My journey has allowed me to excel in roles that demand strong communication skills, problem-solving abilities, and a keen attention to detail. I have gained expertise in B2B client management, technical support, and customer relations, consistently ensuring high levels of satisfaction and operational efficiency.

Throughout my career, I have handled complex tasks ranging from resolving technical issues for Ring video doorbells as a Technical Support Representative, to managing customer inquiries and reservations as a Guest Experience Specialist. I am currently working as a Warehouse Escalation Specialist, where I manage escalations in e-commerce logistics and collaborate with teams to develop long-term solutions. Additionally, my role as a Virtual Assistant has equipped me with cold-calling expertise, generating leads for home referral services.

Whether overseeing administrative functions, troubleshooting technical issues, or ensuring seamless customer experiences, I bring a proactive approach to every challenge, consistently delivering results that align with company goals and customer expectations​.

WORK EXPERIENCE
SALES AND MARKETING OFFICER at GRAND ASIA INTEGRATED NATURAL COCO PRODUCTS
CORPORATION
April 2017- January 2020

• Building and maintaining strong client relationships.
• Ability to analyze market trends and competitor activities.

ACCOUNTING OFFICE CLERK/WEIGHER/CASHIER/ADMIN OFFICER/ PRODUCTION CLERK GRAND ASIA
INTEGRATED NATURAL COCO PRODUCTS CORPORATION
April 2017- January 2020

• Maintaining accurate financial records and files.
• Assisting in the preparation of financial reports.
• Issuing invoices to customers and tracking payments.
• Using scales to weigh raw materials, products, or other items.
• Accurately recording weights and maintaining logs.
• Assisting in inventory management by weighing stock.
• Entering weight data into computer systems.
• Overseeing daily office operations.
• Organizing and maintaining files and records.
• Enforcing office policies and procedures.
• Assisting in scheduling production activities.
• Maintaining records of production output and materials used.
• Monitoring and recording inventory levels.
• Coordinating with production staff and management.
• Ensuring adherence to safety protocols and procedures

BASIC ONLINE TEACHER 51-TALK
April 2017- January 2020

• Creating engaging and effective lesson plans tailored to students' language
• proficiency levels and learning objectives.
• Teaching listening, speaking, reading, and writing skills in English.
• Providing instruction on English grammar rules and usage.
• Introducing and reinforcing vocabulary words and phrases relevant to students' needs and
• interests.
• Facilitating activities and exercises to give students opportunities to practice using English in
• authentic contexts.

TECHNICAL SERVICE REPRESENTATIVE (VOICE AND EMAIL) RING-AMAZON, TELEPERFORMANCE
PHILIPPINES
January 2020- July 2021

• Handles technical support for Ring video doorbells.
• Providing technical assistance and support to customers via phone, email, chat, or other
• communication channels.
• Documenting and tracking customer interactions, issues, and resolutions in a CRM system.
• Providing product information, usage tips, and recommendations to customers to
• enhance their experience.
• Adhering to service level agreements (SLAs) and performance metrics such as response time,
• resolution time, and customer satisfaction scores.

GUEST EXPERIENCE SPECIALIST (VOICE, CHAT AND EMAIL) SONDER, INTOUCH CX
October 1, 2022 - October 1, 2023

• Handling guest inquiries, requests, and concerns promptly and professionally.
• Assisting guests with reservations, check-ins, and check-outs in person, over the phone, or via
• email.
• Addressing and resolving guest complaints and issues in a timely and satisfactory manner.
• Anticipating guests' needs and proactively offering assistance and recommendations.
• Providing information about the property, amenities, local attractions, and dining options to
• enhance guests' stay.
• Coordinating special requests and arrangements for guests, such as room upgrades, special
• occasions, or transportation services.
• Monitoring guest satisfaction metrics and implementing improvements to enhance the
• overall guest experience.
• Maintaining accurate records of guest interactions, reservations, and preferences in a guest
• database or CRM system.

Warehouse Escalation Specialist ( B2B email) Locad Philippines
October 1, 2023 - Present

• Managing relationships with business clients and vendors to facilitate e-commerce transactions.
• Collaborating with internal teams such as sales, marketing, and product development to
• develop strategies for attracting and retaining B2B clients.
• Managing online B2B platforms and portals where business clients can place orders, track
• shipments, and manage accounts.
•  Handling escalated issues and concerns related to warehouse operations, such as delays,
• inventory discrepancies, and damaged goods.
• Investigating the root causes of warehouse escalations and implementing corrective actions
• to prevent recurrence.
• Collaborating with warehouse managers, supervisors, and staff to address and resolve
• escalated issues in a timely manner.
• Communicating with internal teams, such as logistics, customer service, and procurement, to
• coordinate solutions for warehouse escalations.

Virtual Assistant ( Cold Calling) AZ Home Referrals
January 1, 2024 - Present

• Conducting outbound cold calls to potential clients, such as homeowners, landlords, or property
• managers, to generate leads for home referral services.
• Engaging prospects in conversation to qualify leads and assess their interest and needs
• related to home services, such as property management, repairs, or renovations.
• Gathering and documenting relevant information from prospects, such as property
• details, contact information, and service requirements.
• Adhering to company policies, procedures, and guidelines for ethical and professional
• conduct in cold calling and lead generation activities.

SKILLS:
● Ability to diagnose and resolve technical issues efficiently
● Critical thinking to find effective solutions to complex problems.
● Excellent verbal and written communication for clear customer interaction.
● Prioritizing tasks to ensure timely responses and resolutions.
● Flexibility to handle a wide range of technical problems and updates