My name is Aizel, from Pampanga, Philippines, and I would love to share why I believe I’d be a valuable asset to your organization. Currently, I work part-time as a Client Success Manager for an Australian organization, where I manage client relationships and oversee processes from candidate screening to staff onboarding. In addition, I have been a Freelance Virtual Assistant for almost 4 years, working with clients in the US, UK, and Australia. Throughout my career, I have gained extensive experience in email and calendar management, social media management, lead generation, project management, building and maintaining client relationships, team management, organizational skills, time management, and technical proficiency.

My background also includes over a decade of experience in the BPO industry, where I developed strong operational management and support skills. I am highly goal-oriented and proactive, known for seizing every opportunity to grow my career and enhance my skills. With expertise in tools like Zendesk, Salesforce, MyCRM, Netsuite, Hubspot, Zoho, Helpscout, Gorgias, Trello, Asana, Monday.com, Google Workspace, MS Office, Outlook, Canva, Xero, Active Campaign, Kajabi, Mailchimp, and LinkedIn Sales Navigator, I am confident that I can help your organization stay focused, organized, and efficient while driving growth.

If you're seeking someone to help manage priorities, grow your team, and ensure smooth operations, I am confident that I can bring the skills and energy you need. I would love the opportunity to discuss how I can contribute to your organization. Thank you for your time, and I look forward to hearing from you.

SKILLS & EXPERTISE

• Executive Assistant (C-Level)
• Social Media management
• Social Media Engagement
• Email support
• Basic Graphic Design
• Team Handling
• Sourcing and Recruitment
• Account Management
• Project Management
• LinkedIn and Socmed Outreach
• Appointment Setting
• Customer Service

JOB EXPERIENCE

Client Success Manager (Part-time)

BRUNTWORK

(AUGUST 2023 - PRESENT)

Influential Outreach / Social Media Manager

JUICE GURU

(MARCH 2022 - SEPTEMBER 2023)

Customer Service Team Leader (Seasonal)

AVALON (APPLE)

(MARCH 2022 - SEPTEMBER 2023)

Customer Experience Manager

JUSTICE DESIGN GROUP

(DECEMBER 2021 - 2022)

Team Manager

EXPRESS GIFTS PH

(APRIL 2016 - JANUARY 2019)

Quality Analyst / Team Leader

IQOR

(AUGUST 2013 - JANUARY 2016)

EDUCATION & TRAINING

Angeles University Foundation

BS SPECIAL EDUCATION, CLASS OF 2012