Hi, I’m Helene Clarish Bulanadi-Clemente, I have experience in various roles such as Process Associate, Social Media Evaluator, Admin Assistant, Virtual Assistant, and Bookkeeper. I hold a Bachelor’s degree in Industrial Engineering from Adamson University, and I’m passionate about using my strong analytical skills, time management abilities, and eagerness to learn to excel in all my roles.

Previously, I work as a Legal Assistant at Savia Legal PC where I specialize in managing CosmoLex software, streamlining systems, and handling bookkeeping tasks like invoicing and account reconciliation. Additionally, I evaluate social media content for Appen, helping to improve the user experience by assessing the relevance of ads and information.

In the past, I worked as a Customer Service Representative at Teleperformance, where I focused on responding to inquiries with care, ensuring customer satisfaction, and aiming for first-call resolutions. I also have a strong background in industrial engineering and cost analysis from my time at Skykitchen Philippines, where I improved inventory management, optimized operational systems, and helped enhance kitchen operations by analyzing manpower and resources.

SKILLS

• Invoice Processing

• Bookkeeping (Law Firm)

• Time Management

• Teamwork

• Active Learning

• Active Listening

• Customer Service

• Work Measurement

• Process Flow Charts

• Time Study

• Flexible and Adaptable

WORK EXPERIENCE

Legal Assistant – Software and Systems Specialist

Savia Legal PC (Remote) (March 2024 - January 2025)

• Optimize the focus of lawyers and paralegals on revenue-generating tasks by efficiently handling non-revenue responsibilities.

• Manage the CosmoLex software, organizing information, setting up systems, and ensuring compliance with legal standards.

• Perform bookkeeping tasks such as invoicing, trust, and operating account reconciliation.

Social Media Evaluator

Appen (China Online Platform) (October 2023 - December 2024, Part-Time)

• Analyze content, images, videos, and advertising for relevance.

• Assess the quality and relevance of news feeds, advertisements, and search results.

• Improve social media services and enhance the user experience.

Customer Service Representative

Teleperformance (Sucat, Parañaque) (November 2021 - June 2022)

• Handle and respond to customer inquiries via inbound calls.

• Provide excellent customer service through active listening.

• Work with confidential customer information securely.

• Aim to resolve issues on the first call by being proactive.

Administrative Assistant / Industrial Engineer / Workforce Analyst / Jr. Cost Analyst

Skykitchen Philippines Inc., MacroAsia SATS Inflight Services (Pasay City) (October 2013 - September 2020)

• Review actual materials used and ensure accurate reporting.

• Coordinate with the Purchasing department regarding price changes.

• Ensure compliance with company inventory management processes.

• Oversee warehouse and production personnel for GMP & HACCP standards.

• Perform monthly physical inventory and maintain accurate records.

• Organize and schedule meetings, maintain contact lists, and develop filing systems.

• Conduct studies to improve operational management and reduce costs.

TOOLS

• CosmoLex

• Google Mail

• Google Sheets

• Google Calendar

• Salesforce

• SAP Business One

• Microsoft Office

• Zoho CRM

EDUCATION

Bachelor of Science in Industrial Engineering
Adamson University (2006 - 2012)

CERTIFICATES / TRAININGS

• Virtual Assistant Training Program – Yokly (February 2, 2024)

• Basic Bookkeeping Skills Training – Wing Assistant (April 10, 2024)

• Workforce Training for Data Specialists (Cheetah) – (March 18, 2024)

• Wing Assistant Basic Skills Training 2 – (March 5, 2024)

• Wing Assistant Basic Skills Training 1 – (February 27, 2024)

INTERNSHIP

• Landbank of the Philippines (San Pablo Branch, 300 hrs)

  • Assisted verifier on required customer documents.

  • Performed clerical duties, including organizing customer documents.

• CSR Associate at The Results Company Manila Incorporated (600 hrs)

  • Assisted in financial account management.