Seasoned Virtual Assistant.

Professional Experience

Digital Marketing Manager/ Social Media Manager

Multiple Clients (Freelance / Remote) June 2020 - Present

• Managed digital marketing campaigns, including social media, email marketing, and content creation.
• Developed strategies to increase engagement and conversions, resulting in a 10% increase in traffic and 5% growth in sales.
• Analyzed data and created reports to measure campaign effectiveness and provide actionable insights.
• Collaborated with cross-functional teams to optimize website performance and enhance user experience.
• Monitored social media trends and audience behavior to optimize content performance.
• Engaged with followers and managed online communities to foster brand loyalty.
• Developed and implemented social media strategies to enhance brand visibility and engagement across platforms.
• Created and scheduled content, including graphics, videos, and copy, to align with marketing objectives.

Sales Manager & Account Manager

Upwork (Freelance) October 2021 - Present

• Developed and maintained relationships with clients in real estate, telecommunications, healthcare, retail, and delivery sectors, ensuring satisfaction and retention.
• Identified upselling opportunities, resulting in a 15% increase in revenue.
• Managed project timelines and deliverables, coordinating with team members for quality outcomes.

Virtual Assistant

4 Years of Experience

• Conducted lead generation and cold calling.
• Managed social media accounts, calendars, and e-commerce support, including order processing and tracking.
• Handled American and Australian accounts, providing tailored support and services.
• Provided B2B assistance, including client communication and administrative support across various industries, including real estate, telco, healthcare, retail, and delivery.

Broadcasting Experience- Radio DJ

Radio Station Magik 88.7 December 2014 - June 2018

• Hosted live radio shows and created engaging content to attract listeners.
• Managed social media platforms to enhance audience interaction.

BPO Experience

Total Experience: 10 Years

Operations Supervisor: 6 Years

• Led teams in various roles, focusing on performance coaching, KPI management, and client communications.
• Developed and implemented strategies to enhance customer service and operational efficiency.
• Generated performance reports and conducted root cause analyses to drive improvements across sectors, including telecommunications and healthcare.

Skills

• Digital Marketing: SEO, SEM, Content Strategy, Social Media Management, Email Marketing
• Sales Management: Account Management, Revenue Growth, Client Relations
• Operations Management: KPI Management, Performance Reporting, Coaching & Development
• Customer Service: Retention Strategies, Sales, Client Relations
• Virtual Assistance: Calendar Management, E-commerce, Social Media, Research, B2B Support
• Broadcasting: Live Hosting, Content Creation, Audience Engagement
• Technical Skills: Microsoft Office Suite, CRM Software, Google Analytics