Natasha Narayan

Software companies engage with IcebergIQ on an ongoing basis to help inform their Go To Market strategies. We speak with decision makers to provide unbiased feedback to our clients, typically for win/loss and churn analysis. This improves their win and renewal rates by continually optimizing their products, services and the experiences that they deliver. Natasha has 25+ years experience in the technology industry with US firms while based in Australia, Canada and New Zealand. Specialized in growing new regions/markets for US firms from the ground up via strategic sales/business development, building the partner ecosystem, and cultivating long term relationships. - 4 years with Gainsight - first employee in Canada and led Canadian business, working with dozens of B2B software companies. Gainsight is the market leader in Customer Success and was acquired by Vista Equity Partners for 1B in late 2020. - 10 years with RightNow Technologies being first employee in both Australia then Canada, through IPO. RightNow was acquired by Oracle in 2011 for 1.5B - sales and account management training at Xerox - expertise includes B2C CX, Support CRM, and B2B Customer Success