With over three years of diverse experience across various industries, I have developed my skills in customer service, technical support, and virtual assistance. My two years in the BPO sector allowed me to enhance my communication, problem-solving, and troubleshooting abilities. As a Customer Service Representative, I successfully addressed customer inquiries, resolved issues, and provided timely information about products and services, all while maintaining high levels of customer satisfaction.

Additionally, my experience as a Virtual Assistant involved supporting online businesses by managing orders, responding to customer inquiries, and ensuring the smooth operation of daily tasks. This unique combination of experience has equipped me with a versatile skill set, enabling me to effectively meet customer needs and contribute to business growth in both customer service and administrative roles.

CORE SKILLS & EXPERTISE

• Customer Inquiry Handling

• Order Processing & Fulfillment

• Call, Chat, and Email Support

• Technical Support

• Zendesk

• Shopify

• Gorgias

• Slack

• Guru

• Recharge

WORK EXPERIENCE

The Feed

Customer Service Specialist | Virtual Assistant - Ecommerce
📅 January 2024 – February 2025

• Support online businesses by optimizing operations and enhancing customer experiences

• Manage product listings, process orders efficiently, and handle customer inquiries with professionalism

• Ensure a seamless shopping journey for both customers and business owners while driving growth and operational efficiency

Foundever

Technical Support Representative
📅 October 2022 – January 2024

• Foster long-term customer relationships to boost loyalty and drive repeat business

• Understand customer needs, resolve issues efficiently, and deliver personalized solutions

• Handle feedback, provide proactive support, and implement retention strategies to minimize churn and maximize engagement

📅 February 2022 – October 2022

Concentrix

Customer Retention Representative
📅 September 2021 – January 2022

• Provide expert assistance in setting up, troubleshooting, and maintaining smart home systems

• Serve as the go-to resource for resolving technical issues, answering product-related inquiries, and guiding customers through device integration

• Deliver clear, efficient support that enhances customer satisfaction and confidence in their smart home technology

Tech Mahindra

Customer Service Representative
📅 2021

• Deliver exceptional customer service in a dynamic retail environment

• Assist shoppers with product selection, answer inquiries, and ensure a seamless shopping experience

• Provide expert product knowledge and personalized support to enhance customer satisfaction and drive sales

EDUCATION

University of the Visayas
Bachelor of Secondary Education (1st year undergraduate)
📅 2019 – 2020