SUMMARY

• 8+ years of hands-on customer service experience both in retail and in the film industry; excels in fast-paced environment

• Proven ability to effectively address customer inquiries, complaints, and requests in a timely and courteous manner

• Skilled in building strong customer relationships through active listening, empathy, and problem-solving

• Proficient in handling cash transactions, processing payments accurately, and maintaining a balanced cash drawer; familiarity with point-of-sale (POS) system

•  Experienced in developing extensive brand and product knowledge

RETAIL WORK EXPERIENCE
 

Sales Representative (2013 - 2014)
Globus Luxury Boutique,Kiev, Ukraine

● Processed an average of 50 transactions per day with 1000% accuracy, enlarging customer loyalty

● Achieved 98% customer satisfaction based on surveys

● Increased sales by 20% in the first 3 months of work

● Exceeded sales targets by 15% for 5 consecutive months

● Helped train and onboard 5 new employees, improving overall team performance

Shop Manager
Globus Luxury Boutique, Kiev, Ukraine (2014 - 2017)

● Implemented the system “Maximum” for team motivation that increased store revenue by 25 %

● Initiated live streams through social media that resulted in opening online store, bringing on average two new clients every day

● Generated “Client DNA card” that enhanced customer satisfaction ratings by 30%

● Lead a team that consistently met or exceeded monthly sales targets by 20%

● Received recognition as “Manager of the year” for achieving outstanding results and leadership

EDUCATION
 

Certificate in Social Media Management

Nioly Media Group, New York, USA (2020)

Certificate in Television Production

PJSC “Inter TV Channel”, “Inter School”, Kyiv, Ukraine (2018)

Bachelor of International Relationships
International Humanitarian Economic Institute, Minsk, Republic of Belarus (2015)