I'm a Professional Virtual Assistant with 7 years of property management experience. I have extensive experience working with tenants, owners, and vendors, and managing single-family and multi-family homes, condo units, and Air BnB units.

WORK EXPERIENCES

LPM PROPERTY MANAGEMENT-January 2019 to May 2024

Accounting, Inspections and Owners Department Admin

• Accounts Payable and Accounts Receivables
• Processing utility bills, Tax bills, Insurance bills, and Service technician bills
• Monthly Reconciliation – Paypal, Chase, and Home Depot Processing Owner Draws every 15th and 30th of each month. Plan and lead monthly and quarterly property owner meetings.
• Organizing a phone sales appointment between the prospect owner and my manager.
• After the sale is made, I prepare the property management contract and send it to the owner via DocuSign.
• Setting up the Portfolio and the property owner's building in Propertyware.
• Following up on the required documents from the property owner so that we can proceed with the takeover process.
• Handles and ensures that the entire team completes their weekly and monthly reports so that tasks assigned to them are not overlooked.

Utilities and Insurance Admin Property Mngt

June 2017 to January 2019

• Making an appointment with the utility company to turn off and on services such as (electricity, gas, and water)
• Setting up an owner's account with the utility companies (DTE, Consumers Energy, and Water Department) by sending the necessary documents via email and following up with a phone call.
• Making certain that all vacant houses are winterized during the winter season to avoid frozen pipes bursting, which could result in the property owner paying more.
• Obtaining an insurance quote from the insurance company and providing it to the property owner.
• To avoid future lawsuits, I ensure that all of the properties in our system are insured and up to date.
• Filing an insurance claim on behalf of the property owner.

General Admin - Property Management

March 2017 to June 2017

• Answering phone calls from tenants, owners, and vendors and forwarding them to the appropriate department.
• Scanning documents, analyzing them and forwarding them to the relevant departments
• Taking minutes in team meetings on Wednesdays and Fridays

Transcom Worldwide Retention Specialist

August 2015 to February 2017

• Maintain a high level of customer service to our customers and offer them a good deal on the services they already have in order to keep their business with us.
• Perform detailed analysis and research of customer retention issues to facilitate timely and successful resolutions.
• Identify and engage appropriate resources to implement account retention resolution.
• Exercise sound judgment in issuing credits and making exceptions to customer polices to maintain high levels of customer satisfaction and retention of clients.

Direct Solutions Appointment Setter

March 2014 to August 2015

• Calling potential customers who came to our website looking for debt restructuring or to buy or sell a home.
• Nurture contacts and leads until they are ready to commit to a live transfer or to an appointment.
• Ensure that a member of the sales team follows up with potential customers

EDUCATION
BACHELOR OF SCIENCE IN ACCOUNTANCY

2000 - 2003

PROFESSIONAL SKILLS

• Excellent customer service and communication skills
• Able to manage multiple tasks and time- sensitive duties
• Capable of coordinating multiple task