Profile Title
Virtual Assistant
In Rose Street Zone 7 Sitio Carolina Barangay 2 La Carlota City Negros OccidentalAbout Me
I'm a team player, go-getter, and I focus on how I can be of valuable help to my clients, always leaning towards solutions. I have excellent communication and written skills, I'm resourceful, and I can work independently.
Expertise
- CRM
- ZENDESK
- SLACK
- GENESYS
- CUSTOMER SERVICE EXPERT
- COMPUTER SKILLS
Language
English
Work Experience
June 2021–August 2024
VARSITY TUTORS (NERDY) | REMOTE
Back Office/ Chat Support
- Guided customers through the purchasing process, helping clients feel more confident in making purchases by offering transparent details on products.
- Identified work processes requiring improvement and recommended potential solutions to improve customer experience.
- Followed escalation guidelines to escalate complex issues to relevant staff members.
- Built expert knowledge of company products and services to accurately answer customer queries.
November 2019–March 2021
TRANSCOM | BACOLOD CITY
Customer Service Representative
COMCAST - (Billing, Sales, and Retention)
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Assisted in the fulfillment of customer orders placed in person, via email, online, and by telephone.
- Built rapport with customers through courteous and professional communications.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Used powerful sales techniques to maximize sales revenue.
April 2018–August 2019
UBIQUITY GLOBAL
Customer Service Representative
BANK MOBILE
- Responsible for assisting customers with their banking needs. Whether a customer or potential client requires information on banking fees, or if they are seeking information related to online banking, we are here to help and provide exceptional customer service.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Served as a point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Addressed customer service inquiries quickly and accurately.
Service Calendar
?
X
This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.
X
This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.
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