I’m a dedicated professional with nearly 10 years of experience in the BPO industry, specializing in customer service, sales, and admin support. I’ve handled international accounts like SiriusXM, Verizon, and T-Mobile, where I developed strong communication and problem-solving skills. I also have 4 months of experience as a General Administrative Assistant, managing emails, schedules, and daily operations. I’m highly organized, detail-oriented, and able to multitask efficiently in fast-paced environments.

Skills

• Administrative Support

• Customer Service

• Data Entry

• Technical Support

Education

BS HRM – Lyceum Of Alabang (June 2010 - April 2012)

Experience

Customer Service Representative at Sykes (Nov 2021 — Feb 2023)

• Assist Verizon postpaid customers by resolving issues in one call, ensuring a positive experience.

• Drive sales of products and services to keep customers happy and connected.

Sales Representative at JDDM Voice Call Center Services (Oct 2020 — Nov 2021)

• Call potential customers to promote and sell various insurance products, including life insurance, auto insurance, home insurance, and more.

Technical Service Associate at Sutherland (May 2018 — Sep 2020)

• Provide technical support for T-Mobile accounts by troubleshooting and resolving mobile software issues.

• Address customer concerns while offering additional products, features, and services.

Customer Care Executive at EXL (May 2016 — May 2018)

• As a pre-certification specialist in Bright Health, we are responsible for completing the authorization process to obtain prior authorizations for all procedural orders from providers to patients.

Executive Assistant at Ofworkers (Feb 2024 — June 2024)

• Managed executives' schedules, appointments, and travel arrangements.

• Organized and maintained confidential files and records.

• Managed the office email inbox, responding to inquiries and forwarding messages.

Sales Account Executive at TSD Global (May 2015 — April 2016)

• As a win-back specialist in SiriusXM Radio, we re-engage with inactive customers who have canceled their services and look to restore a partnership.

• Rebuild relationships with lost customers, discover the true reason for customers canceling their accounts, and present features and benefits that would allow a partnership to be re-established by reactivating their account.

Customer Service Associate at Convergys (Dec 2014 — April 2016)

• Handle DirecTv, we take inbound calls ranging from billing and payments to plan changes and upgrades.