Hard-working International student seeking part-time opportunities to apply my skills and contribute to a dynamic team. I possess strong organizational abilities and keen attention to detail, complemented by experience in sales and customer service that enhances my communication skills and fosters positive relationships.

Additionally, I have a background in logistics and supply chain which equips me with a solid understanding of operational efficiency, problem-solving, and timely deliveries. I am eager to learn, adapt, and grow while bringing a positive attitude, strong work ethic, and collaborative spirit.

WORK EXPERIENCE

DSV Air & Sea Freight Forwarder

September 12, 2022 – September 11, 2024

• Managed and controlled air and sea import shipments, providing exceptional support to clients via phone and email. Coordinated ground transportation requests and tracked cargo to client warehouses. Handled billing for shipments and generated comprehensive monthly reports.

AuPairCare

Au Pair (Cultural exchange) November 4, 2019 - June 3, 2022

• Provided childcare for an American family, enforcing rules and managing behavior with appropriate discipline. Transported children to school and activities, planned age-appropriate tasks like reading, baking and crafts, and ensured a clean, organized, and safe environment to promote healthy play and learning.

Convergys’s Customer Management Colombia S.A.S.

Advisor I, Customer Service May 6, 2019 - October 2, 2019

• Provided customer support via phone, recommending products and upselling by highlighting relevant offers and thoroughly explaining their benefits. Leveraged sales experience to enhance customer satisfaction and drive sales growth.

Cencosud Colombia SA.

Intern - Purchasing Assistant Perishables Area August 1, 2018 – January 31, 2019

• Took meeting notes and compiled paperwork to support the department. Analyzed databases and updated tracking spreadsheets for process monitoring. Generated reports and presentations on sales comparisons, inspected inventory control for purchase order frequency, supported credit note generation, and uploaded offers in points of sale.

Ministerio de Transporte de Colombia Management Support Contractor April 27, 2017 - December 31, 2017

• Handled correspondence, including complaints and claims, ensuring effective resolutions. Supported document management, distributed office supplies, and coordinated meetings and travel for team members.

EDUCATION

MBA- University Canada West 2024 - Present

Bachelor’s degree in international business

Universidad Santo Tomás 2014 – 2019

COURSES -

• Online Business Entrepreneurship Hudson County Community College January 22, 2022
• Omnichannel Strategy and Management Dartmouth College May 10, 2020
• IMC: Advertising, Public Relations & Marketing Hudson County Community College April 26, 2020

SKILLS

• Teamwork
• Adaptability and flexibility
• Integrity
• Effective communication
• Atention to detail

• English (C1 Advanced)
• Spanish (Native)
• Database management
• Sales / customer service
• Microsoft Office / G-Suite