I've worked as a VA for 2 years and love it! I work with people looking to get their business off the ground, or who need extra help around the house. My clients are always happy with my work I’ve worked on projects ranging from simple property management, B2B and B2C Sales, and cold calling also.

I managed a team of QA specialists to implement thorough testing strategies for a range of applications. This experience sharpened my manual and automated testing abilities, enabling me to quickly identify and resolve issues, ensuring a seamless user experience.

WORK EXPERIENCE

OB/ GYNE DEPARTMENT OF WEST STATE VISAYAS MEDICAL CENTER

APRIL 2010 - JULY 2010

• Schedule organizer of doctors on duty
• Encoding      patients'      cases      and recording medical history

VIRTUAL ASSISTANT / VIRTUAL ADMIN 2017 - 2019

• Handled B2B and B2C, HCM account doing emails, calls, and follow-ups.
• Task    as    a    sales     representative or Corporate Solution Associate, offering our platform to companies
• Solar Panel Marketing, Real Estate and Waste Management
• ManagingWebsite, and Shopify inventory
• Using IGMS to manage the Airbnb
• Google voice, Salesforce, Mojo, GoHighLevel, Podium and GSuite
• Managing the SocMed of the client.

CUSTOMER SERVICE REPRESENTATIVE

MARCH 2019 - AUGUST 2021

• Telecommunication account
• Billing Account
• Front-line phones
• Answering billing inquiries
• Providing       assistance    with              reoccurring technical issues

QUALITY ASSURANCE- SEPTEMBER 2021 - JULY 2024

• Health insurance account
• Auditing team member calls to make sure it meets the company quality standards
• Coaching Agents
• Database Analyst
• Presenting to clients database
• Microsoft Excel skills

SKILLS

• Basic Computer Software
• (MS Office, GSuite) Using Platforms like GoHighLevel, Mojo,
• Appfolio, and Ring Central Active listening
• and positive ing
• Communication skills - providing positive resolutions and Quality Assurance
• Positive Scripting Microsoft Excel Gsuite