Set-up and configured server and workstation for networks based on TCP/IP protocol Installed Windows 2000 Professional and 2003 Server; configured and administered users and resources Working knowledge of different Microsoft Operating System like ( Window 95,98,Xp, Vista & window 7 ) Troubleshooting of software and hardware conflicts and problems Able to assemble and disassemble computers and install various components such as cards cables, memory and storage media Working knowledge with Windows Server Update Services (WSUS) Install and Set up Cisco Ip Phone (7942) Knowledge of internal and external components of computer systems including multimedia equipment, printers, scanners, and fax modems Diagnosed, analyzed and resolved various hardware, software and user issues applying troubleshooting methodology. Including various Anti-virus soft wares The hardware and software support for 800+ internal users of the corporate IT infrastructure Hardware and software support for internal client-side IT infrastructure (Desktops, Laptops, Servers, Blackberries, Printers, etc.) Solid knowledge of computer and network architecture and Microsoft Operating System Enjoys working in a team environment which allows interaction with cross-organizational entities such as Field Engineering, Network Engineering, and Technical Operations to prevent/reduce network outages Customer service representative utilizing my 10 years of diversified experience with call center Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site. Working knowledge with Linux Operating System Enjoy working with trouble tickets Working knowledge and ability to configure common mail clients (MS Outlook/Outlook Express, Thunderbird, window mail, Mac mail etc Specialties: Platforms: Windows 95/98/2000/xp/Vista/7. Server 2000/2003/2008. Macintosh Hardware:Windows, Macintosh, Hp, IBM, Dell, Intel Based Server, Desktop Platforms, Switches Routers,Firewall,Plotter,Printers, Laptop, VoIP Phone System ,PC hardware, Cabling Software: MS Office, Visio, Symantec, backup, Antivirus, Fax, Virus Scan, Adobe, Spyware, Malware, Virus-Removal, Remote desktop, Networking: Ethernet 802.3, Ethernet 802.TCP/IP, ARP, FTP, Telnet, hubs, routers ,SMTP, POP3 NAT, VPN,VLAN,LAN/WAN