To whom it may concern,
Please accept this letter as an expression of my interest in Cold Caller position. I am a highly motivated and progress-focused with a long-standing background in this industry. With a track record of initiative and dependability, I have devised strategic initiatives, which I believe will prove valuable to your company.

Throughout the course of my career, I have perfected my account management and inbound call handling abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous role, I contributed communication, planning, and quality assurance toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong problem-solving talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal.

Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy. Thank you for your consideration.

Work Experience

2016-2020- Accenture Philippines

Customer Service Analyst

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided information regarding charge accounts and loyalty programs.Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Cross-trained and backed up other customer service managers. Responded proactively and positively to rapid change.

2014-2016- Convergys Philippines

Technical Support Representative

• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Assisted with updating technical support best practices for use by team.Documented support interactions for future reference.
• Responded to customer inquiries and provided technical assistance over phone and in person.

2015 - 2016 Thomas Woodfin LLC

Virtual Assistant

• Managed marketing campaigns to cultivate brand awareness and drive website traffic. Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
• Increased customer engagement through social media. Uploaded files for team use on Google Suite and SharePoint.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.

Phonebeast (Cold caller) 2020-2023

• Making outbound calls to prospective customers. Sending introductory emails or messages.
• Addressing any concerns or objections raised by the prospect. Providing information to alleviate doubts.
• Documenting interactions with prospects in a customer relationship management (CRM) system. Keeping accurate records of calls, emails, and other communications.
• Following up with leads to nurture the relationship.
• Providing additional information and addressing any further questions.

Expertise

• Excel
• Powerpoint
• blogging
• Social media manager
• Process Flow