WORK EXPERIENCE

RESEARCH AND DEVELOPMENT SPECIALIST    

MAY 2023DELTA MEDIA - AUGUST 2024

• As a Research and Development Specialist, I am in charge of performing extensive research and analysis to create unique products and services that enhance the company's offers. I produce and monitor progress reports for these new designs. In addition, I implement and educate testers to assess the effectiveness of new products and services, ensuring that they meet the appropriate criteria or are altered as necessary.

CHAT SALES AGENT DELTA MEDIA

JANUARY 2022 MAY 2023

• As a chat sales representative, my everyday routine includes having actual discussions with potential clients. I use my communication abilities to provide captivating sales pitches and encourage them to buy our product. To reach a larger audience, I also manage our Instagram account, where I publish eye-catching photographs and write appealing call-to-action lines that inspire people to learn more about our product.

CUSTOMER SERVICE REPRESENTATIVE PROBE CX

SEPTEMBER 2021-JANUARY

• 2022 As a customer service representative, my main focus is to offer top-notch support to our clients. I handle questions about our products and services, making sure customers fully grasp what we provide. I also proactively address and resolve any issues or complaints, striving to ensure customer satisfaction and build loyalty.

Skills:

Analytical and Technical Skills, Customer Service, Attention to Details, Sales Growth,

Technical Skills:

Canva, Dolphin Anty Browser, Ads Power Browser, Pixlr

Awards:

Perfect Attendance Award - Delta Media - 2024 |  Best in Quality Assurance - Probe Cx - 2021

EDUCATION

CAVITE STATE UNIVERSITY - MAIN CAMPUS

2013-2014

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

VOLUNTEER WORK ANGAT BUHAY FOUNDATION  2022 - PRESENT

• Managed administrative responsibilities, including scheduling and paperwork filing, to support employees and increase productivity and efficiency.
• Provided phone support by answering emergency calls during typhoons.