o Senior IT professional with over 15 years of technical experience in systems administration, network administration, project management, design and escalation support. o Strong analytical and problem solving skills with abilities to quickly adapt changing and competing priorities. o Proven skills for project management and team management with diversity members. o Strong client orientation and professional approach with abilities to interact with all level technical queries, inside/outside the organization. o Self-motivated to ensure maximum network availability. o Archive systems peak performance, maintain top quality standard and align business objectives. o IT projects include system implementation and integration from on-premises to cloud. o BI and data analytics for business reports and insights on different ERP systems. o Expertise in the integration of MSP, VMS and KPI monitoring tools. o Strategy Thinking in ITIL with strength in Service Design. o User-oriented supports PC & Mac: Printers, VoIP, Mobiles & Audio-Visual electronics. o Diagnosing and resolving problems, both of hardware and software. o Team leader and Help Desk builder. o Quick learner to all new technologies and skills. o Zoom / Teams / Teleconference Management. o COVID-19 pandemic, IT solutions for staff fully working from remote. o Highly organized, detail oriented and self-motivating. With my strong problem-solving and decision-making skills, I enjoy the challenges associated with resolving complex technical issues, creating business ideas and also of seeing them to their successful conclusions