With over 16 years of professional experience in IT and telecommunications, I bring a robust background in systems administration, technical troubleshooting, and network management. Currently pursuing an MBA at University Canada West (expected completion April 2025, eligible for 3 years open work permit) specialized in e-Commerce and cloud computing, I am eager to apply my expertise and continue growing in a dynamic IT environment.

As a Systems Analyst at Sri Lanka Telecom, I provided Level 1 and Level 2 support, managed IT infrastructure with 99.9% uptime, and streamlined workflows to enhance operational efficiency, reducing costs by 10%. My commitment to delivering effective solutions and training end-users has consistently resulted in improved productivity and satisfied stakeholders.

Key highlights of my qualifications include:

• Proficiency in Windows OS, Microsoft O365, and Active Directory administration.
• Hands-on experience with networking protocols (TCP/IP, DNS, DHCP) and hardware.
• Knowledge of system security, data recovery, and disaster recovery solutions.
• Strong problem-solving abilities and a customer-focused mindset.

I am particularly impressed by RTN’s innovative approach to delivering cutting-edge IT solutions and ensuring exceptional service excellence. Your dedication to fostering a collaborative environment and driving technological advancements aligns perfectly with my passion for teamwork, problem-solving, and continuous improvement.

I currently hold a study permit with eligibility to work 24 hours per week and am ready to contribute immediately. I would welcome the opportunity to discuss how my experience and skills align with your team’s goals.

Key Skills

• IT System Administration
• CRM Optimization and Process Automation
• Information Security and Risk Mitigation
• Billing Integration and Payment Systems Management
• Technical Support and Troubleshooting
• Remote Work and Team Collaboration
• Problem Solving and Multitasking
• Leadership and Team Development

Professional Experience
Systems Administrator and Broadband Operations Specialist
Sri Lanka Telecom | July 2007 – June 2023

• Maintained IT security, phone systems, system software, networks, and telecom infrastructure, ensuring 99.9% uptime.
• Led CRM optimization projects using HubSpot, automating processes and enhancing customer engagement.
• Integrated Stripe for billing operations, streamlining payment workflows and improving accuracy.
• Delivered Level 1 and Level 2 technical support, resolving issues promptly and maintaining customer satisfaction.
• Coordinated data recovery and backup systems, mitigating risks and resolving critical IT issues efficiently.
• Collaborated with software developers to design innovative applications, aligning IT solutions with business needs.
• Established and managed vendor relationships, negotiating cost-effective solutions for IT systems and services.
• Supervised team recruitment, performance reviews, and professional development, fostering a culture of growth and excellence.

Education
Master of Business Administration
University Canada West, Vancouver, BC | Expected Completion: April 2025

Master of Science in Information Security
University Of Colombo, Sri Lanka

Bachelor of Science in Computer Engineering
University of Peradeniya, Sri Lanka

Certifications and Training

• Red Hat Certified Engineer (RHCE) Linux 6 (CN: 140-190-281)
• Certified Digital Marketing Associate (CDMA) – (2024)
• DMI - E-Commerce – (2024)

Additional Information

• Open to relocation across Canada.
• Currently holding a study permit with eligibility to work 24 hours per week, and upon completion of my MBA, I will be eligible for a 3-year open work permit.

References
Available upon request.