Profile Title
Customer Service Representative
In Pampanga, PhilippinesAbout Me
CSR for 8 years. Most of the accounts that I handled were telco accounts from the US, such as T-Mobile, Sprint, and AT&T. I would describe myself as someone who is a fast learner and highly motivated.
WORK EXPERIENCE
Customer Service Representative / Freelance
03/2023- 02/2024 Account: AJT Diabetic
- Processing an order for diabetic supplies
- Assisting patients in getting a preion to their doctor.
Customer Care Representative I / Startek Angeles
01/2021 - 10/2022 Account: Comcast
- Calling customers to gather information such as account numbers and billing addresses.
- Getting in touch with some providers and asking for assistance in the process of transferring a phone number
Customer Service Representative I / TTec Pampanga
09/2020- 01/2021 Account: Kaiser Permanente
- Gather the customers information.
- Provide accurate, valid, and complete information by using the right methods/tools
Chat Support Representative / Iqor Clark
03/2019- 01/2020 Account: Sprint
- Responds to customer inquiries via chat. Processing an order and payment.
- Receives inquiries from a queue, documents customer interactions, and inputs tickets.
Operations Customer Service Representative / Alorica Clark
10/2016 - 08/2018 Account: Tmobile
- Addressing customers’ questions about products and services Processing payments or returns.
- Provide accurate, valid and complete information by using the right methods/tools
Checker / Carter's Builders Center
10/2009 - 01/2011
- Receiving products from different supplier. Doing an inventory of our stock.
- Accurately counts product quantities received and held.
SKILL
- Management Skills
- Critical Thinking
- Communication Skills
- Can work on a shifting schedule
- Knowledgeable in using computer
- Hardworking
Service Calendar
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This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.
X
This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.
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Involved Categories
Promoted Services
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Resume Lady Diana Punsalan
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