I am an effective communicator and I believe in sharing and learning fom experiences.Bi-lingual Retention Manager working in the publishing/marketing/advertising industry. Skilled in Customer Retention, Customer Service, Claims Handling/Resolution, Record Keeping, and Customer Retention. Strong support professional with a Diploma focused in Computer Programming from Toronto School of Business. • 15+ years of experience in customer service, repeatedly recognized for providing exceptional service and exceeding expectations •Keyboard skills net speed of 60 wpm • Dynamic, reliable, self-motivated, prioritizing high volume workload • Open to learning new information/technology • Strong team player and positive influence on others • Demonstrated solid judgment and decision-making skills • Good knowledge of Microsoft Office • Perfectly bilingual (French & English)