WORK EXPERIENCE

LEVEL 9 VIRTUAL - Bozeman, Montana

Live Lead Nurture Team- May 2023 - August 2024

• Responsible for answering any incoming messages via email, chat, socials, or phone call within a 5 minute time frame, and ensure to provide accurate information to our clients’ leads
• Make warm calls and set up appointments with our clients

Virtual Assistant | Marketing Automation Specialist                                                                                                      May 2022 - April 2023

• Responsible for creating automations in the Marketing Department
• Edit and proofread the email templates of our clients’ marketing campaigns
• Help in client onboarding by setting up their calendars, integrations, contacts, pipelines, automations, forms, funnels in GoHighLevel
• Answer any incoming messages from our clients’ leads via chat or email and book them an appointment
• Create daily reports and update the team for any progress or blocked tasks
• Research solutions for any issues in the Marketing Department by joining Q&A sessions via Zoom
• Create SOPs to ensure consistency and establish guidelines for the company

SUTHERLAND GLOBAL SERVICES                                                                                                                          Cubao, Quezon City, PH- Email Customer Support - May 2019 - August 2021

• Answer any CS and Technical concerns from our customers globally, provide them with personalized responses with a friendly tone of voice
• Daily reading of the Guru app to keep up with all the updates

EXPERTISE

• Customer Support
• GoHighLevel Proficiency
• Data Entry
• Appointment Setting

SKILLS & TECH KNOWLEDGE

• Provide excellent customer support via any channel (email, chat, and phone call), ensure to give correct and up-to-date answers in a timely manner, and practice empathy and active listening in order to deliver tailor fit responses
• Experienced in helping with client onboarding by setting up all the necessary tools and data in the client’s CRM (GoHighLevel)
• Fast learner and adaptable, with experiences in working for constantly growing clients and dynamic environments
• Trained in using CRMs such as SalesForce and GoHighLevel
• Basic knowledge of Google Suite, Microsoft Office, Canva, and project management tools like Asana and Notion
• Highly-driven individual who can work with minimal to no supervision and always open to challenges
• Excellent communication skills put into practice everyday by calling leads
• Multitasking by doing different tasks such as answering chats and calls, proofreading email templates, data entry and creating/testing automations

CERTIFICATIONS

Academy of HighLevel Training EF Set C2 Proficient

REFERENCES                                                                                                                                        

Patricia Andrea Galutan Cognizant | 09611883561 Robert Centino

Level 9 Virtual | 0975255704