Provide administrative support, leasing property, lead conversion, manage crm, appointment setting, customer support, property management. 
 

Dedicated and detail-oriented professional with experience in customer service and real estate assistance. Proven track record of delivering exceptional client support while managing administrative tasks in fast-paced environments. Skilled in communication, problem-solving, and relationship-building, with a strong ability to understand and meet client needs.

Proficient in utilizing real estate software and CRM systems to streamline operations and enhance customer satisfaction. Committed to providing a seamless experience for clients and supporting real estate agents in achieving their goals.

WORK EXPERIENCE

The Results Cx | Lipa, Philippines, Call Center Supervisor NOVEMBER 2016 - AUGUST 2021

• Ensure adherence to policies for attendance, established procedures etc
• Provided leadership and direction to team of 20+ call center representatives, ensuring customer satisfaction goals were achieved.
• Assisted with escalated calls when needed, providing guidance to agents on best practices for handling difficult customers.
• Performed regular coaching sessions with staff members to improve their knowledge base and communication skills.
• Cultivated a positive work environment, driving employee engagement and performance.
• Monitored employee progress against established targets and key performance indicators.
• Recognized outstanding performances among team members through reward programs such as bonuses or recognition awards.

Transparent BPO Inc, Sales Representative JANUARY 2022 - MARCH 2023

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Establish, develop and maintain positive business and customer relationships• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Continuously improve through feedback

Metropolitan Warehouse and Delivery, Customer Service Representative

MARCH 2023 - MARCH 2024

• Scheduling furniture delivery appointment
• Ensuring that customers are satisfied with products or services
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service

ADRA Property Management, Administrative Assistant MARCH 2024 - SEPTEMBER 2024

Administrative Support: Provided comprehensive administrative support to real estate agents, including managing calendars, scheduling appointments, and coordinating meetings with clients and stakeholders. Client Communication: Acted as the first point of contact for clients, addressing inquiries, providing information about properties, and ensuring a positive client experience.

Document Management: Prepared, organized, and maintained real estate documents, including contracts, agreements, and property listings, ensuring compliance with legal and regulatory requirements.

Database Management: Managed and updated the client database and property listings using CRM software, ensuring accurate and up-to-date information for marketing and sales efforts.

Marketing Assistance: Assisted in the creation of online listings, to promote properties and enhance brand visibility.

• Event Coordination: Organized open houses and property showings, including logistics, setup, and follow-up communications with potential buyers.
• Team Collaboration: Collaborated with real estate agents and other team members to streamline processes and improve overall office efficiency.

SKILLS                                            

Real Estate Virtual Assistant:

• Teamwork and Collaboration
• Administrative Support
• Property Management
• Task prioritization
• Effective Communication
• Real Estate Transactions
• Property Listing Management
• Lead Conversion