I am a customer-focused professional with experience in sales, customer service, and graphic design. Skilled in handling customer inquiries, processing transactions, and ensuring customer satisfaction, I have developed strong communication and problem-solving abilities. My background in graphic design allows me to create visually appealing content while collaborating with clients to meet their needs. Proficient in Microsoft Office, Photoshop, and customer support platforms, I am adaptable, detail-oriented, and committed to delivering excellent service.

WORK EXPERIENCE

Cashier / Service Crew
Formentera’s Eatery (2015 - 2021)

• Assisted customers with orders, processed payments, and ensured accurate transactions.
• Provided fast and friendly service, handling customer inquiries and concerns.

Graphic Artist / OJT
Sebu Printing (2023)

• Designed and prepared digital files for printing, including color correction and layout adjustments.
• Operated printing machinery and collaborated with clients to meet design requirements.

Customer Service Representative
FIS Global Solution / Teleperformance (Zelle Account) (2022 - 2025)

• Managed high-volume customer inquiries via phone, resolving issues efficiently.
• Assisted customers with account reviews, payment investigations, and service guidance.
• Provided clear explanations and solutions, ensuring customer satisfaction.

TECHNICAL PROFICIENCY

• Communication & Problem-Solving
• Computer Literate
• Sales & Customer Service Expertise

LANGUAGES

• English
• Tagalog
• Bisaya

EDUCATION

• Bachelor of Science in Computer Engineering
  University of Cebu Main (2019 - 2024)
• Accountancy, Business, and Management
  Cebu Technological University (2017 - 2019)