Knowledgeable patient representative offers demonstrated skills in case management and service coordination. • Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. • I am also an enthusiastic and empathetic person firmly committed to impacting my community-a vastly organized and determined professional who is also a great collaborator.

SKILLS 

Articulate Communication

Follow-up skills

Cultural Sensitivity

Appointment Scheduling

Office Administration

Organizational Skills

Attention to Detail

Patient Relations

Customer Service

Patient Care

EXPERIENCE

CARE PROFESSIONAL Home Instead | West Vancouver, Canada | September 2023 - Current

SUPPORT WORKER We-Feed Foundation | Nigeria | January 2021 - January 2022

CUSTOMER SERVICE OFFICER Zenith Bank Plc | Nigeria | March 2022 - August 2023

ADMINISTRATIVE ASSISTANT/ SECRETARY Ministry of Foreign Affairs | Nigeria | November 2019 - October 2020

CERTIFICATIONS

Standard First Aid & CPR (Blended C) - (2023)

IPD-CRM: Institute of Personality Development & Customer Relationship Management - (2019)

IC: Internet & Computing Core Certification - (2019)

EDUCATION AND TRAINING

M.Sc. (Second Class Upper Honors) International Law & Diplomacy Lead City University, Ibadan, Nigeria January 2023

B.Sc. (Second Class Upper Honors) International Relations Lead City University, Ibadan, Nigeria January 2019

Master of Science Public Policy And Administration Adler University, Vancouver, BC