Hard-working professionals with experience in consultative sales, customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals. And also a highly motivated and experienced call center professional with experience providing exceptional service and technical support.

Skilled in resolving issues and complaints quickly and efficiently, while providing a positive customer experience. Possesses strong organizational and problem-solving skills, and is able to multi-task and handle a high volume of calls.

EXPERIENCE

Brand Promoter (12/2016 - 05/2017)

We Mobile Bangladesh - Rajshahi

Oppo Sales Representative (06/2017 - 12/2017)

Oppo Mobile Bangladesh - Dhaka

Manager (02/2018 - 09/2018)

Kinchit Restaurant - Dhaka

• Communicated product features, advantages, and benefits to customers.
• Utilized persuasive communication techniques to close deals quickly and efficiently.
• Worked with management teams to develop annual sales plans, goals, and targets.
• Attended scheduled training sessions and department meetings to build expertise.
• Prepared sales slips and sales contracts.
• Maintained records related to sales.

Sales Executive (09/2018 - 01/2019)

Xiaomi Mobile Bangladesh - Dhaka

Field Interviewer (01/2019 - 08/2019)

Luminaries Research Ltd. - Rajshahi

Field Supervisor (08/2019 - 03/2020)

Luminaries Research Ltd. - Rajshahi

• Utilized problem-solving skills to address issues during project execution.
• Supervised the installation of new systems or upgrades in the field environment.
• Reviewed daily logs of completed work assignments submitted by employees.
• Resolved customer complaints with appropriate adjustments to field operations.
• Trained and mentored field personnel to enhance labor proficiency.
• Compiled reports detailing progress of field operations, budgets, and timelines.
• Prevented cost overruns by reviewing equipment budgets.

Trainer Executive (04/2022 - 12/2022)

Vivo Mobile Bangladesh - Rajshahi

• Provided support for customers by addressing complaints quickly and efficiently.
• Managed daily operations including scheduling and budgeting.
• Monitored team productivity and performance to support goals.
• Assigned, prioritized, and delegated tasks to departmental employees.
• Coached and motivated team, driving sales and delivering exceptional customer service.

Key Account Manager (06/2023 - 06/2024)

RedX - Rajshahi

• Collaborated with marketing teams to create promotional materials.
• Provided customized training plans for employees based on their strengths and weaknesses.
• Analyzed market trends and customer data to identify areas for improvement.
• Developed and implemented comprehensive sales training programs.
• Managed sales teams to consistently achieve growth and hit sales targets.
• Created detailed reports on all sales activities for management review.

EDUCATION

🎓 Bachelor of Arts (BA) - History (05/2019)
National University of Bangladesh - Pabna, Rajshahi Division

🎓 Higher Secondary Certificate (HSC) - Humanities (03/2014)
Rajshahi Government City College - Rajshahi, Rajshahi Division

🎓 Secondary School Certificate (SSC) - Humanities (03/2012)
Rajshahi B B Hindu Academy - Rajshahi, Rajshahi Division

LANGUAGES

• English - Advanced
• Bengali - Fluent
• Hindi - Intermediate