Looking for IT support and Technician / Junior Google Cloud Engineer position.

PT/FT/Weekend/Contract/. Familiar with Git, data engineering, basic CI/CD and infrastructure architecture and various open sources.

Curious, adventurous, and determined technology enthusiast with over 2+ years (1400 hours+) of hands-on lab experience in Cloud Engineering/DevOps at an advanced level, combined with a solid foundation as a lead computer technician. Strong problem-solving skills, basic software development knowledge, and a passion for optimizing performance through research. Skilled in project management, team collaboration, and customer service, with a commitment to continuous learning and staying current with industry trends. Astute in decision-making and leadership.

CERTIFICATIONS AND TRAININGS

• Project Management Certification (LinkedIn Microsoft) - 2024
• ITIL 4 Foundation Certification - 2024
• Google Cloud Infrastructure: Cloud Engineering, DevOps, and Cloud Architect Training & Certification courses (2021 - current)
• Software Development Fundamentals, DevOps Engineer - Course Career (2024 - current)

WORK EXPERIENCE

Certified Lead Tech Engineer

Telus Mobileklink, West Vancouver, Canada (2021-2022)

• Successfully managed the store and worked directly with the district manager.
• Responsible for training and leading new technicians, focusing on their learning and performance in phone repairs.
• Ran diagnostic PowerShell commands (for computers), performed hard resets, OS reinstalls, data migration, and set up old and new phones for customers.
• Performed IMEI rewriting (Level 3) and review on motherboards to repair Samsung/Apple phones (S22 Ultra, S21, Note 20, S10, iPhone 13, 12, etc.).
• Repaired, replaced, or upgraded screens, batteries, charging ports, and operating systems (iOS/Android) for Apple, Samsung, and Google devices.
• Managed the creation, review, reporting, and escalation of repair tickets on Apple GSX & Samsung GSPN platforms.
• Handled orders and tickets in the inventory system (RepairQ POS), including receiving, counting, labeling, and reporting.

Geek Squad, Computer Technician

BestBuy, Canada (2021)

• Set up new laptops, desktops, tablets, and phones for customers.
• Repaired, replaced, or upgraded hard drives, RAM, WiFi cards, batteries, and chargers (Windows & Mac) in-store.
• Ran diagnostics, OS reinstalls, resets, data migration, PowerShell reviews, and installed anti-virus software on computers. (Windows & Mac).
• Explained device operation and answered customer questions during checkout.
• Consulted with customers on choosing, changing, or upgrading various types of computers and software.
• Introduced and sold Geek membership plans to help clients protect and repair their devices.
• Scheduled home service appointments for repairs, installations, and electronic device guidance.
• Created and submitted UPS shipping invoices, summaries, and labels for devices sent to the service center.

Tech Specialist

London Drugs, BC, Canada (2020 - 2021)

• Assisted customers in finding and troubleshooting electronic products, including computers, headphones, cameras, printers, TVs, speakers, adapters, cartridges, batteries, cables, and software.
• Created sales invoices and receipts using POS (Point of Sale) devices and processed product returns.
• Handled repair appointments for customers with Apple devices.
• Analyzed and discussed issues with Apple devices (iPhone, iPad, and MacBook) to determine repair needs.
• Filed, reported, and discussed repair results and costs, and made decisions regarding the repairs.

Remote Legal Medical Interpreter/Translator (KOR/ENG)

GLOBO, PA, USA (01/2023 - Current)

• Highly skilled and certified Korean-English interpreter with 12+ years of experience (1000+ hours) in remote and on-site settings.
• Proven ability to facilitate communication in medical, legal, and financial contexts.
• Remote Interpreting: Provided consecutive interpretation via video and phone calls for clients, professionals, and government agencies across various platforms (Boostlingo, Totalanguage, Proz.com, Globo.com, Multilingual-Technology.co, Jeenie.com).
• Medical Interpreting: Extensive experience interpreting in hospitals, clinics, and during home visits for NHS (UK) and various healthcare providers in Canada.
• Legal Interpreting: Acted as a certified interpreter for ICBC (Canada) and legal proceedings (criminal and civil matters) in BC courtrooms and jails.
• Financial Interpreting: Provided interpretation for financial consultations, reports, and inquiries.
• Translation: Over 11 years of experience translating documents using software tools (Cloud-based translation, XTM, and Trados) in various industries, including technology, clinical research, healthcare, insurance, and academic research.

CLOUD ENGINEERING & DEVOPS EXPERIENCE

Junior DevOps Cloud Engineer, Architect (Simulation Project)

Datacom Introduction to Cloud Job Simulation on Forage (2024)

• Completed a simulation focused on understanding the DevOps engineering role at Datacom.
• Registered an application on the cloud for a hypothetical client, WCD Bank.
• Created a GitHub Action workflow.

Verizon Cloud Platform Job Simulation on Forage (2024)

• Completed a job simulation involving building a hypothetical new VPN product for Verizon’s Cloud Computing team.
• Used command-line Python to test whether Verizon’s VPN met cloud-native traits (redundancy, resiliency, least-privilege).
• Researched approaches to achieve application security and communicated insights in a PowerPoint presentation.

TECHNICAL SKILLS

• Cloud Platforms: Google Cloud, Azure
• DevOps Tools: Kubernetes, Docker, Jenkins, Git, ArgoCD
• Programming Languages: PowerShell, Python, JavaScript/Node.js, Go, SQL
• Web Development: HTML, CSS, React
• Data & Analytics: Jupyter Notebook, PowerBI, Excel
• Operating Systems: Linux Ubuntu, MacOS, Windows
• Other: ChatGPT, Basic Frontend/Backend Development, Simple Software Programming

EDUCATION

• M.A. Critical Study and Research of Contemporary Art, Graphic Animation (2017)
  Cambridge School of Arts, UK (Merit)
• B.F.A. Sculpture
  Arizona State University, AZ, USA (Dean’s Awards)
• Diploma, General Studies with Natural Sciences, Organic Biology, and Calculus
  Douglas College, BC, Canada

LANGUAGES

• Korean - Native
• English - Professional, Fluent

WEBSITES & LINKEDIN

• Portfolio: MyPortfolio
• LinkedIn: Woohyun Cho
• Google Cloud Skills Boost: Profile