📌📌Highly Skilled Virtual Assistant

Here are the contributions I can offer:

• Administrative Support

• Email correspondence and management

Customer Service

• Responding to customer inquiries via email or live chat.

• Assisting customers with product or service-related issues.

• Educating customers about products, services, or company policies.

Tools I am familiar with:

• Zendesk

• Gorgias

• Slack

• ChatGPT

• Google Workspace

• Zoom

• Skype

Work Experience

Influencer Coordinator / Account Coordinator/ Social Media Moderator

2019-2024- brand.co

✅ I was the 1st contact person to reach out to influencers for product exchange or paid

collaboration. I send the contract to influencers via DocuSign or Formstack. I email the influencers for content; posting content and analytics. I also send them instructions on how they will get paid.

✅ As an Account Coordinator, I was assigned to draft contract on behalf of the company

and send them via DocuSign. I also assisted our Marketing Director in client onboarding like creating onboarding check-list in Notion; following up on the requirement to keep the ball rolling.

✅ As a Social Media Moderator, I responded to social media comments in a timely

manner making sure that there’s no comments left unanswered. I also created a Google Sheet with negative comments received from customers and potential customers.

Engage to sell-2016-2017

Quality Assurance Specialist

• ensures that products, services, or processes by chat agents meet the established quality standards and comply with relevant regulations or guidelines of the company.

Engage to sell-2014-2016

Chat Support

• provides vehicle sales and service assistance and resolves inquiries or issues through live chat conversations with customers and potential customers.

Teletech-2013-2014

Customer Support Agent

1. Answering customer inquiries and providing assistance with billing, account management, technical issues, and service inquiries.
2. Processing customer requests such as activating or deactivating services, changing service plans, or upgrading devices.
3. Troubleshooting technical problems with phones, internet service, or other telecommunication devices.
4. Resolving customer complaints or issues by escalating to appropriate departments when necessary.
5. Educating customers about new products, promotions, or services offered by the telco.
6. Documenting customer interactions and updating customer account information accurately.