Dynamic customer support and sales representative with 5 years of experience, I thrive on transforming challenges into opportunities. With advanced conversational skills and the adaptability to navigate diverse environments and tools, I connect with customers and cultivate loyalty. My passion for sales drives me to uncover needs and deliver tailored solutions, ensuring every interaction leaves a lasting impact. Let’s elevate customer experiences together!

HARD SKILLS

• 1. Administrative Software:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and Canva.
• 2. Data Entry:Accurate data entry and management.
• 3. Email Management: Experience with managing and organizing emails.
• 4. Customer Service: Skilled in providing support via phone, chat, and email, ensuring customer satisfaction and issue resolution.
• 5. Scheduling: Expertise in calendar management and appointment scheduling.
• 6. Research Skills: Ability to conduct research and compile information efficiently.
• 7. Social Media Management: Familiarity with platforms like Facebook, Instagram, and LinkedIn.

SOFT SKILLS

• 1. Communication: Strong verbal and written communication skills.
• 2. Time Management: Ability to prioritize tasks and meet deadlines.
• 3. Problem-Solving: Resourceful in finding solutions to challenges.
• 4. Attention to Detail: Thorough in completing tasks and minimizing errors
• 5. Adaptability: Quick to adjust to new situations and tools.
• 6. Team Collaboration: Effective at working with diverse teams.

EDUCATION

F. BENITEZ ELEMENTARY SCHOOL

Primary Education

GENERAL PIO DEL PILAR NATIONAL HIGHSCHOOL

Secondary and SHS

WORK EXPERIENCE

TELEPERFORMANCE

(SEPT 2019 - MAY 2021)

CONCENTRIX

(JUNE 2021)

ALORICA

(AUGUST 2021 - MARCH 2022)

TELUS INTERNATIONAL

(JUNE 2022 - APRIL 2023)

IGT SOLUTIONS

(OCTOBER 2023)

CONCENTRIX

(NOVEMBER 2023- JUNE 2024)