Profile Title
Customer Service
In BC V5A 4H5, CanadaAbout Me
My main duty is to make the clien feel at home and give them all the necessary information about the service or product we are selling as a business.
EXPERTISE
- External & Internal Communications
- Key Relationship Management
- Administration & Coordination
- Event Planning
- Project Management
- Social Media Marketing
- Leadership & Team-building
- Sales Methodologies
- Multimedia Communications
- Critical Thinking
- Various Rescue and First Aid Certifications
EDUCATION
BACHELOR’S DEGREE, JOURNALISM
Minor: Law and Society Concordia University
DEC, ARTS, LITTERATURE AND COMMUNICATIONS
Specialization: Cinema & Communications Dawson College
TOOLS
Square, High-level, Mangomint, Shopify, Word, Reaper, Videoleap (Advanced)
LANGUAGES
- English
- Spanish
- French
EXPERIENCE
ASSISTANT TO THE MANAGER
Le Mexiquais/ Montreal, QC
(December 2023 – August 2024)
As an Assistant to the Director at Le Mexiquais restaurant in Montreal, QC, I lead day-to-day operations, uphold quality standards, coordinate executive sales arrangements, and efficiently manage the filing and retrieval of corporate documents, records, and reports of the employees.
- Leadership in Day-to-Day Operations:Successfully led daily operations, demonstrating strong organizational and management skills. - Ensure smooth functioning of tasks, showcasing an ability to handle diverse responsibilities.
- Upholding Quality Standards: - Proven track record of upholding and maintaining high-quality standards in the execution of tasks and operations. - Contributed to creating and maintaining a culture of excellence within the organization.
- Executive Sales Coordination: - Effectively coordinated executive sales arrangements, demonstrating attention to detail and logistical expertise. - Ensured seamless and efficient sales experiences for clients, showcasing a commitment to meeting their specific needs
BUILDING MAINTENANCE
Hotel Imperia/ Montreal, QC /
(December 2021 - November 2023)
As a responsible for the cleaning and well-funtioning of the building, I was in charge of a huge duty such as cleaning, repairs, reports, material requests and assists in any water/electrical tasks during the week
- Create a Safe Environment: - Proven in establishing and sustaining a safe and clean space for customers.
- Daily material Preparation: - Successfully organizing materials for tasks to be done, showcasing strong
- Organization Proficiency: - Adeptly meeting customer and owner needs with empathy and understanding
- Commitment to Safety: - Dedicated to safety with effective procedures and vigilant supervision.
SOCIAL MEDIA COORDINATOR & SALES REPRESENTATIVE
Alkhemist/ Montreal, QC /
August 2020 – September 2021 (Full-time)
As the Social Media Coordinator & Sales Representative at Alkhemist in Montreal, I led social media trend analysis, created compelling content for Facebook, Twitter, and Instagram, edited and published engaging videos and promotional materials, conducted consultation calls, managed online transactions, and proactively engaged with clients across various platforms to enhance client communication and channel growth.
- Social Media Expertise: - Led social media trend analysis. - Created compelling content for Facebook, Twitter, and Instagram. - Content Creation and Editing:
- Content Creation and Editing: - Edited and published engaging videos and promotional materials.
- Client Interaction and Communication: - Conducted consultation calls. - Proactively engaged with clients across various platforms
- Sales and Transaction Management: - Managed online transactions.
- Multitasking and Project Management: - Handled responsibilities as both Social Media Coordinator and Sales Representative.
- Growth Focus: - Proactively engaged with clients to enhance client communication and channel growth
SALES REPRESENTATIVE & SOCIAL MEDIA ASSOCIATE
Nuovo Artistic Photography/ Montreal, QC /
(September 2019 – July 2020 (Full-time)
As a Sales Representative and Social Media Associate at Nuovo Artistic Photography in Montreal, I led consultation calls, orchestrated online transactions, and scheduled appointments. My role involved fostering client communication across diverse platforms, while actively managing and enhancing daily social media posts to boost engagement.
- Sales Leadership: - Led effective consultation calls and managed online transactions, showcasing strong communication and sales skills
- Client Communication: - Fostered client communication across diverse platforms, highlighting proficiency in engaging with clients through various channels
- Appointment Scheduling: - Demonstrated organizational skills by effectively scheduling appointments and managing a busy schedule.
- Social Media Management: - Actively managed and enhanced daily social media posts, boosting engagement and showcasing a strong understanding of social media platforms and content strategy.
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