Highly organized and detail-oriented Virtual Assistant with years of experience in managing Amazon and Shopify stores. Proven track record of improving sales and customer satisfaction through efficient store management from A-Z.

Skilled in using data analysis tools to monitor sales trends and make informed business decisions. Possess excellent communication and problem-solving skills, with a commitment to delivering high-quality work and exceeding clients' expectations.

Work Experience

Chasing Utopian Goods LLC
Amazon & Shopify Virtual Assistant
September 15, 2022 - October 23, 2023

• Store Management
• Product Research
• Listing Management
• Inventory Management
• Facebook and TikTok Listing
  Daily tasks included managing e-commerce platforms, optimizing listings, customer feedback integration, and generating actionable reports.

Agent Only
Chat Support
April 8, 2022 - September 13, 2022

• Customer Service
• Upselling
• Sales

JMJ Group
Shopify Virtual Assistant/Freelance
November 30, 2023 - December 1, 2024

• Store Management
• Product Listing
• Order Fulfillment
• Customer Service

Product Preneur Enterprise
Amazon & Shopify Virtual Assistant
February 3, 2020 - March 10, 2022

• Product Research
• Listing Optimization
• Inventory Management
• Klaviyo Email Marketing
• Google Analytics Reports/Semrush

Tools & Software:

AMAZON:

• Seller Central
• DS Amazon Quickview
• Helium 10
• SellerAmp SAS
• Amz Calculator
• Keepa
• ASIN Fetcher
• Flat file
• Jungle Scout
• ScamAdviser
• Search Amazon by Image
• Spread Sheet

SHOPIFY:

• FB Ads Library
• PPSPY
• POKY
• Aliexpress Search by Image
• Aliexpress
• CJ Dropshipping
• Dsers
• Facebook Meta
• Klaviyo
• PageFly Landing Page Builder
• Google Analytics
• Google Console
• Semrush
• Canva
• TikTok
• Apps & Plug-Ins: Aliexpress, Dsers, CJ Dropshipping, HyperSKU, Wholesale2B, Klaviyo, Instafeed, Email, Matrixify, Spocket, USAdrop, GemPages Builder, Facebook & Instagram, TikTok

OTHER:

• Asana
• Trello
• ClickUp
• Slack
• Skype
• Zoom
• WhatsApp
• Photoshop
• Ubersuggest
• Matrixify

Skills Summary:

AMAZON:

• Amazon Seller Central
• Store Management
• Product Research
• Product Listing
• Listing Optimization
• Bulk Listing
• SEO
• Keywords Research
• Account Management
• Account Health Check
• Procurement
• Shipping Management
• Customer Service
• Dispute, Error, Issue Handling

FACEBOOK & TIKTOK:

• Facebook Store Management
• Facebook Listing
• Handling Facebook Listing Issues, Errors, and Disputes
• Facebook Content Scheduling and Posting
• TikTok Listing
• Handling and Resolving TikTok Issues, Disputes, and Errors

SHOPIFY:

• Store/Account Management
• Product Research
• Product Listing
• Listing Optimization
• Listing Migration
• Drop Shipping
• Order Fulfillment
• Procurement
• Customer Service
• Building Landing Pages
• Email Campaigns using Klaviyo
• Email Design and Scheduling
• Optimized Klaviyo Flows