Hi, I am Aljon Mejia living in the Philippines. I've been a Customer Service Representative for Khol's retail account based in the U.S.. Worked as Technical Support Representative for internet and phone for Comcast with sales experience. In addition, I've been as IT Helpdesk Support for Australian supermarket supporting software and hardware issues inside the supermarket and head office. Currently working as email support in Onsport for sports brand products assisting customer in returns, replacement, refund and general inquiries.

I am fully expert in web research, extracting email, Google, Bing, Yahoo, MS Office, Google Docs, and other related programs. Proficiency in Windows software in Word and Excel.

I am fast learner and willing to learn and undergo a training. I have excellent communication skills, experience with remote desktop applications and help desk software. Attention to detail and good in problem-solving skills.

EDUCATION
TERTIARY: SKILL-POWER INSTITUTE COLLEGES (June 2010- April 2011)
SECONDARY: SAN JOSE NATIONAL HIGH SCHOOL (June 2006 - April 2010)
PRIMARY: ISAIAS S. TAPALES ELEMENTARY SCHOOL (June 2000-April 2006)

SKILLS
Computer literate
Team player
Customer oriented
Good communication skills
Fast learner and willing to learn and undergo a training.
Customer-focused and hardworking.
Prior experience in customer service, technical support, desktop support, or a similar role.
Proficiency in Windows software in Word and Excel.

EXPERIENCE
TECHNET WEB DEVELOPMENT SERVICES
January 2023 - Present
Customer Service Representative
Answering customer queries via email
• Deal with customer feedback and general inquiries
• Process service and return transactions at the register in alignment with company's 100% customer satisfaction guarantee.
• Process damaged goods in line with store policy. This may involve moving and pricing the item, or tagging.