Hi, I'm Cherry Dell Laborte, I will be a productive employee in helping my client with their mission and vision, especially in achieving their goals. I am passionate about continuous learning and improvement. I graduated as a working student. I experienced paperwork tasks for the On-the-job training students, organized their documents, processed their Memorandum Agreement between other companies and CIT University using MS Word tool, and prepared slides for their orientations using MS PowerPoint. In Addition, I have also created a database using MS Excel for Alumni students' information and invited them to job recruitment programs available thru email or phone calls. I've been in the call center industry for 6 years as a consistent top-performing agent in different accounts, both technical support and customer service using Zendesk and CRM tools. In this field, I was able to experience handling supervisor calls, creating reports about daily call drivers, and monitoring the service level. I was also been a virtual assistant at a real estate company for 2 years. I am working on processing paperwork using CRM (Salesforce), e-mail, and their systems.  I make phone calls and send SMS to follow up on the paperwork's completion.  I am detail-oriented and focused on storing information in client lists via spreadsheet/MS Excel. I demonstrate honesty and trust in all my actions to establish credibility as an independent worker. I take my work very seriously, and I am always looking to prove my skills and qualifications to work to the highest standards possible in my role. I can leverage your time by prioritizing my workloads based on urgency and your needs with time management.

Professional Experience

Virtual Assistant - IDX Administrator

Sykes Asia Inc.

(February 2016 - May 15, 2022)

• Processing agreements via PandaDoc, MLS Grid, Trestle, and Spark API
• Received single or bulk request and gathering info (signatures and compliance steps) to help clients get appropriate approval from MLS and broker/agent in order to set up IDX website.
• Process paperwork using CRM (Salesforce), e-mail and their systems
• Make phone calls and send SMS for following up on the completion of paperwork.
• By using company’s flagship software/KVCORE in adding MLS Listings or feeds and setting up DNS on websites.
• Respond to new opportunities or request received in 1-2 hours, make follow-ups, and process flow per their timelines and close 99%+ requests
• Detail-oriented and focus in storing information in client’s list via spread sheet/MS Excel

Technical Support / Customer Service Representative

Office of Industry Relations – CIT-U

(June 2013 – November 2014)

• Conducting orientation for preparation and policy for On-The-Training over 300 CIT University students and processing their paper works on time
• Detail-oriented and attentive in processing memorandum agreement documents between other company and CIT University by making sure everything was properly double checked to avoid any mistakes

Non-Academic Scholar

Networking and Linkages Office – CIT-U

(June 2012 – May 2013)

• Created database using Microsoft Excel for Alumni Tesda Promotion Program
• Making basic write ups for CIT PACUCOA Audit

Education

Cebu Institute of Technology - University

(June 2010 – October 2015)

Bachelor of Science in Information Technology