With a customer service - Subject Matter Expert experience for 1 year and 4 months from my first company and a Customer Support for 10 months with my previous company. Able to Lead a Team with over 10 agents and managed to keep them performing well along my Supervision.

I’m attentive to small details and responsive to emergencies and reports from my Superior. I have the ability to provide a solution fit for a problem as long as I get to have the experience I need in my work. I can work under pressure and I work very well with my colleagues. Assuring that I can keep up with the work and maintain a healthy relationship with my co-workers.

Work Experience

TDCX Cebu City, Cebu

April 2022 - January 2023

• Assigned to handle calls from customers asking for assistance regarding their bookings at Airbnb. Providing users (hosts and guests) fair resolution through mediation on both parties.

IBEX Global Solutions Tagbilaran City, Bohol September 2020 - January 2022

• Assigned to handle calls from customers asking for assistance and updates regarding their orders at Amazon and looking up their Payments Account. Explaining to customers how certain modes of payments work (such as Credit Cards, Debit Cards, Apple Pay, eWallets, etc.).

Skills

• Creativity                                              Friendly
• Communication                                    Critical thinking
• Teamwork                                             Resilience
• Meeting deadlines                                Web design