Dynamic leader with over 15 years of experience across warehouse operations, lead generation, customer service, and marketing coordination. Proven expertise in managing large teams, optimizing operations, and achieving business growth in IT and production environments. Skilled in enhancing operational efficiency, fostering team development, and delivering exceptional client service.


 

PROFESSIONAL SUMMARY

Dynamic leader with over 15 years of experience across warehouse operations, lead generation, customer service, and marketing coordination. Proven expertise in managing large teams, optimizing operations, and achieving business growth in IT and production environments. Skilled in enhancing operational efficiency, fostering team development, and delivering exceptional client service.

ACHIEVEMENTS

• Recognized for consistently achieving lead-generation KPIs across ANZ and ASEAN markets.
• Improved warehouse efficiency at Elephant PAL by implementing strategies that reduced operational costs and enhanced productivity.
• Exceeded lead-generation KPIs at Verticurl by building strong client relationships.
• Resolved complex customer concerns at Shell, demonstrating a customer-focused approach under high-pressure situations.
• Led successful initiatives to train and develop teams, fostering productivity and morale.

KEY SKILLS

• Warehouse Operations: Production planning, inventory management, quality control
• Lead Generation: IT infrastructure, cybersecurity, software solutions
• Customer Service: Conflict resolution, client relations, process improvement
• Technical Proficiency: SAP, HubSpot, Zoho CRM, Microsoft Office Suite
• Leadership: Team management, training, cross-functional collaboration

PROFESSIONAL EXPERIENCE

Warehouse Manager

Elephant PAL – Bulacan, Philippines
May 2024 – December 2024

• Production Optimization:
  • Analyzed workflows to identify and resolve bottlenecks and inefficiencies, ensuring seamless operations.
  • Recorded daily production challenges, enabling proactive planning to anticipate and mitigate potential issues.
  • Ensured adequate manpower, machinery, and materials to meet and exceed order requirements.
• Team Development and Leadership:
  • Trained workers on new equipment, processes, and techniques to enhance efficiency and productivity.
  • Set clear, measurable goals to boost accountability and rewarded top performers to foster team morale and motivation.
  • Led and inspired teams to achieve daily targets, driving continuous performance improvement.
• Quality Control:
  • Implemented and enhanced quality control programs, ensuring all products met client standards before leaving the warehouse.
  • Trained staff on proper packing techniques to protect items, minimizing damage and enhancing customer satisfaction.
  • Conducted root cause analysis to investigate defects and errors, implementing preventive measures to avoid recurrence.
• Client Communication and KPI Reporting:
  • Provided daily client updates on worker KPIs, including order completion, workforce status, and operational timelines.
  • Delivered insights on cost-reduction strategies and ensured all orders were completed on time or ahead of schedule.
  • Maintained effective client relationships through frequent interactions and performance reports, fostering trust and satisfaction.
• Performance Improvement and Cost Efficiency:
  • Monitored worker performance to identify opportunities for increased efficiency.
  • Developed and implemented innovative strategies to reduce operational costs while maintaining high service standards.

Senior Lead Generation Specialist

Verticurl | A WPP Company – AU, NZ, ASEAN Regions
March 2017 – May 2024

• Specialized in IT infrastructure and cybersecurity solutions, delivering customized leads for SME clients.
• Adept at understanding the unique challenges faced by IT managers and decision-makers in the SME sector.
• Accurately identified and captured client needs to provide tailored IT solutions.
• Successfully managed lead-generation campaigns across Australia, New Zealand, and ASEAN regions.
• Conducted 80–100 daily calls, building robust relationships with IT decision-makers.
• Consistently exceeded KPIs, driving client acquisition and business expansion.

Billing Analyst

Shell Shared Services (Asia) – Philippines
September 2016 – February 2017

• Processed retailer manual billings using SAP, ensuring accurate posting to General Ledger accounts.
• Coordinated with vendors to resolve invoice discrepancies and ensure timely payments.

Customer Service Professional

Shell Shared Services (Asia) – Philippines
October 2011 – September 2016

• Resolved escalated customer concerns for U.S. Shell retail sites, fostering client satisfaction.
• Managed inquiries and disputes from wholesalers, ensuring prompt resolution.

Reservation Sales Agent

IHG – SC Reservations Philippines – ANZ, US, Canada
September 2006 – October 2011

• Delivered efficient reservation services, optimizing room bookings and contributing to company revenue.
• Consistently achieved KPIs while maintaining exceptional customer satisfaction.

Customer Service Representative

Teleperformance Philippines – Philippines
March 2006 – September 2006

• Provided product and service support, maintaining accurate customer records and resolving inquiries.

Area Marketing Coordinator

Wenphil Corporation – Philippines
September 2005 – January 2006

• Executed marketing strategies to promote local stores, securing sponsorships and collaborations.

EDUCATION

Bachelor of Science in Business Administration, Major in Computer Applications
De La Salle – College of Saint Benilde, Manila, Philippines – October 2005

High School Diploma
Paco Citizen Academy Foundation, Manila, Philippines – March 2001
St. Peter the Apostle School – 1997-2000

SEMINARS & TRAININGS

• Business Leadership Seminar – Aurelio Periquet, Jr. (November 2004)
• On-the-Job Training Seminar Workshop – De La Salle – College of Saint Benilde (September 2004)