Profile Title
Customer Service Representative & VA
In Bukidnon, PhilippinesAbout Me
As a dedicated Customer Service Representative and Virtual Assistant with experience in e-commerce, I provide excellent support to customers while ensuring a seamless shopping experience. My focus is on metal frame sales, where I assist customers from inquiry to post-purchase, ensuring they find the perfect product that meets their needs. I’m skilled in managing customer queries, resolving issues, and facilitating smooth transactions through various platforms.
Key Responsibilities:
- Deliver high-quality customer service via email, phone, and chat, addressing inquiries about metal frames, product details, and order status.
- Manage customer complaints, returns, and refunds, ensuring quick resolution and customer satisfaction.
- Collaborate with warehouse and logistics teams to ensure timely deliveries.
- Maintain detailed records of customer interactions, transactions, and feedback for process improvement.
- Assist in managing product listings, inventory updates, and order processing on various e-commerce platforms.
- Provide administrative support including scheduling, data entry, and research to help streamline operations.
Skills:
- Excellent communication skills (written and verbal)
- Strong organizational and multitasking abilities
- Proficient in e-commerce platforms (Shopify, WooCommerce, etc.)
- Experience with CRM tools and ticketing systems
- Problem-solving and conflict resolution expertise
I’m committed to creating positive experiences for customers and helping businesses run smoothly through my customer service and virtual assistant skills.
CAREER SUMMARY
E-COMMERCE SALES REPRESENTATIVE / CUSTOMER SUPPORT
THE STYLE LOFT SHOP
JAN 2013 -FEB 2019
CUSTOMER SERVICE REPRESENTATIVE -
TELEPERFORMANCE-BPO MARCH 2019- DECEMBER 2020
CUSTOMER SERVICE REPRESENTATIVE
AVAS FLOWERS- SEPTEMBER 2021 - FEBRUARU 2022
PROJECT COORDINATOR
(PARTTIME) : Appointment setting PROJECT BASED-UK
NOVEMBER 2021-MARCH 2022
VIRTUAL ASSISTANT | CUSTOMER SERVICE REPRESENTATIVE
SHOPIFY
DIVINEFATE CANADA- FEBRURAY 2021 - MARCH 2024
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Resume kRISTINA rAVEN .pdf
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