I am Mariel, a full-time professional freelancer, and I have been serving as a general and executive virtual assistant for over three years. As an Executive Virtual Assistant, I have assisted various clients virtually, I have been working for individuals and corporations, and have worked with people from diverse cultures around the world. I have been providing professional support to entrepreneurs, small business owners, and busy professionals. As an individual, I thrive on the diverse range of tasks I encounter in the role.

My areas of expertise:

- High-level Executive Virtual Assistant 

- Client Services

- Administration

- Canva Expert

- Making Travel Arrangements

- Handle Invoicing

- Handling email, live chat, call 

- Handle Client Inquiries by E-mail

- Excellent Customer Service skills 

- Maintaining Calendar

- Setting up Meetings

- Product Research

- Product Purchase

- Product Inventory 

- Ecommerce Specialist

- Inventory Management

I am / I have: 

- Fluent in English

- Flexible work hours

- Detail-oriented

- Organized

- High-quality work

- Excellent communication skills (written and verbal)

- Self-starter

- Hard-working

- Self-motivated

- Time management

- Ambitious

- Strong problem-solving skills

Why you should hire me:

- Client Reviews: I focus on providing value to all of my clients and earning their TRUST.

- Trustworthiness: I am incredibly loyal to my company and always strive to contribute my best to its success.

- Loyality: I pride myself on being trustworthy and always strive to maintain honesty and integrity in everything I do.

- Over-delivering: This is core to my work as a freelancer. My focus is on giving more than what I expect to receive. I take pride in leaving all of my clients saying "Amazing!!"

- Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my clients.

- Respect/Kindness: One of the main aspects of my life that I implement in every facet. Treating everyone with respect, understand all situations with empathy, and genuinely want to improve my client's situations.

My goal as an Executive Virtual Assistant is to continue serving people and organizations with dedication and commitment.

My goal as an Executive Virtual Assistant is to provide professional and high-quality services to companies around the globe.

WORK EXPERIENCE

SHOPIFY ACCOUNT ASSISTANT - PROJECT BASED

Casual lads, Poland

(June 2024 - Sep 2024)

• Managed product inventory by ensuring accurate stock levels and timely updates on Shopify
• Enhanced product deions and ensured consistency in product information to optimize user experience and SEO.
• Uploaded and curated high-quality product photos to maintain visual standards and attract potential customers.
• Monitored ad spend and generated detailed reports using Google Ads to track campaign performance and ROI

CUSTOMER RELATIONS MANAGER

FindMyVA, Australia

(Aug 2022 - June 2024)

• Product Knowledge Development: Maintained a comprehensive understanding of the company's products or services, providing accurate information and guidance to customers, thereby increasing their confidence in the brand.
• Organized and facilitated seamless communication within the team and with external stakeholders, ensuring timely responses to emails, messages, and requests.

EXECUTIVE VIRTUAL ASSISTANT

Pinos Consulting l Puerto Rico, USA

(Dec 2021 - Dec 2023)

• Addressed customer inquiries and concerns through multiple communication channels including phone, email, and social media platforms
• Analyzed and resolved product or service issues to ensure customer satisfaction.
• Provided active support to company operations to maintain smooth workflow and customer service standards
• Managed ad hoc administrative tasks efficiently to support team objectives.
• Enhanced proficiency with Monday.com, beehive, wordpress and zapier that refine my skills in client management and communication.

VIRTUAL ASSISTANT / CSR

PT InvestKo Media Megamart l Jakarta, Indonesia

(Sep 2020 - Sep 2021)

• Identify and evaluate potential suppliers based on factors such as product quality, pricing, reliability, and delivery timelines.
• Engage in collaborative negotiations with potential suppliers through phone calls, emails, and other communication channels.
• Negotiate favorable terms, including pricing, payment terms, and delivery schedules, while maintaining positive and professional relationships
• Conducting research on specific topics, gathering data, and summarizing findings for decision-making purposes.

CARL BALITA REVIEW CENTER PHILIPPINES

Lecturer

(Sep 2020- Feb 2021)

• Lecturing General and Professional Education to aspiring Public School Teachers.

51 TALK PHILIPPINES

(ESL) English as a Second Language Teacher

(Dec 2019 - Feb 2022)

• Teach the English language to Chinese Students of all ages.

DEPARTMENT OF EDUCATION

Elementary Grade Teacher 1 (Substitute)

(Sep 2019 - April 2021)

• Produce educational materials like assignments, course curriculum, notes or tests.
• Manage classes to ensure an optimal learning experience for all students
• Encourage students, as well as promote enthusiasm and interactive learning with positive reinforcement.
• Evaluate and document student progress