Virtual assistant, with extensive knowledge of providing clerical, customer service, and administrative assistance online. Eager to effectively handle correspondence and scheduling tasks and manage research and reporting work for the company​​​​​​.




EDUCATION

Bachelor of Elementary Education Major in General Education

Datu Mala Muslim Mindanao Islamic College, Marawi City, Philippines

(Year of 2022)

Technical Skills

• Microsoft Office (Word, Excel, PowerPoint, Outlook) | Google Drive | Canva |

TRAINING EXPERIENCE

Virtual Assistant Training

• Clairvoyance Academy
• July 12, 2024

PROFESSIONAL EXPERIENCE

AXA PHILIPPINES – Makati City, Philippines

Financial Solution Specialists

( August 2023- December 2023)

• Provide financial advice, develop financial models, and assess financial risk.
• They may be employed at financial institutions where they advise clients, trading companies sell products, Insurance and develop for improve strategies, or work where they financial operations.

WNS GLOBAL SERVICES – Bridgetown, Libis, Quezon city

Senior Associate-OPS

(January 2023 – July 2023)

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information. Spoke to customers in native language to increase loyalty and establish relationships.

GREY FOCUS LETSER. CENTER – Iligan City, Mindanao, Philippines

Lecturer/Facilitator

(April 2019 – August 2022)

• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
• Collaborated with faculty and staff to create meaningful learning experiences.
• Implemented instructional technologies in course delivery to engage and educate.

FIS GLOBAL SOLUTION – Makati City, Philippines

Customer Service Associate

(August 2019- December 2021)

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.
• Responded to customer calls and emails to answer questions about products and services.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.

CLN (Celine) – Clark, Angeles City, Philippines

Sales Associate/Stocker

 May 2019 – August 2019

• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.

DONGGWANG CLARK CORPORATION

CASINO CAGE CASHIER

(October 2017 – January 2018)

• Quickly and accurately counted drawers at start and end of each shift.
• Counted and recorded assigned funds and made exchanges of funds throughout shift
• Processed various cash transactions and answered gaming customer questions.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions