I earned a Bachelor of Science in Hospitality Management and have a year of experience in the BPO industry. My academic background has equipped me with strong customer service, communication, and problem-solving skills, while my experience in the BPO sector has strengthened my ability to handle diverse customers, including those who may be frustrated or upset.

Being hospitable and empathetic comes naturally to me. I genuinely enjoy assisting people, ensuring they feel heard, valued, and satisfied with the service provided. Whether in hospitality or customer service, I believe that understanding a customer's needs and concerns is the key to delivering exceptional experiences. Handling irate customers is not a challenge for me. I have developed the patience and composure necessary to de-escalate tense situations while finding solutions that benefit both the customer and the company. Active listening, clear communication, and a calm demeanor allow me to turn potentially negative interactions into positive resolutions.

Additionally, working in the BPO industry has given me exposure to fast-paced environments where adaptability and efficiency are crucial. I am comfortable multitasking, meeting targets, and maintaining high-quality service standards, even under pressure. With my background in hospitality and experience in customer service, I am confident in my ability to provide outstanding support while maintaining professionalism and empathy. I look forward to opportunities that allow me to utilize my skills in a role that values customer satisfaction and effective problem-solving.

ACHIEVEMENTS

• National Certificate II in Food and Beverage Service (ST. Benilde)
• Rank 24 out of 895 students in CHTM Department
• Graduated Cum Laude (Gordon College)
• Consistent Dean’s Lister (2019-2023)

EDUCATION

Gordon College (College)
Bachelor of Science in Hospitality Management
CUM LAUDE
2019 - 2023

Mondrian Aura College (Senior High School)
Humanities and Social Sciences
WITH HONORS
2017 – 2019

Olongapo City National High School
Basic Education Curriculum
2013 – 2017

College of Subic Montessori (Elementary)
2007 – 2013

WORK EXPERIENCE

Subic Riviera Hotel and Residences
Executive Assistant
07/2024 - Ongoing
Commercial and Light Park CBD Area, Lot 9 Block B, Subic Bay

Senderra Specialty Pharmacy
Customer Service - Patient Care Coordinator
06/2023 – 06/2024
Efficiency St, Gateway Park, SBFZ, Subic Bay Freeport Zone

Subic Bay Yacht Club
Housekeeping Associate
04/2023 – 06/2023
Rizal Highway cor. Burgos St., Subic Bay Freeport Zone

TRAININGS

• Filipino Brand of Service Excellence (Department of Tourism)
  December 3, 2024

Workshops:

• Career and Business Growth
  (College of Hospitality and Tourism Management – Gordon College)
  December 8, 2022 – Via Zoom Meeting

• Beyond Hospitality
  (College of Hospitality and Tourism Management – Polytechnic University of the Philippines)
  July 2, 2022 – Via Zoom Meeting

SKILLS

• Fluent in English
• Strong communication skills
• Friendly and outgoing
• Highly organized
• Culturally sensitive
• Computer literate
• Adaptability